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IT Software Support Manager

Company: Belcan Corporation
Location: Cincinnati
Posted on: March 18, 2019

Job Description:

A IT Software Support Group Lead job in Cincinnati, OH is currently available at Belcan. This job is a full-time direct position with benefits. To be considered for this role, you will need five plus years of IT Software Support experience with a background in team leadership. In this role, you will manage a team of software support technicians whose primary responsibilities are the creation of software installation packages, and integration of 3rd party software with customer requirements. In addition, this team provides end user incident and problem management support to ensure minimal downtime through root cause analysis and corrective actions. IT Software Support Group Lead job duties: Manage staff schedules, workload, documentation and development Ensure team meets SLA and other performance targets Qualifications: Five plus years of IT Software Support experience Prior management or team leader experience Familiar with using a ticket management system such as ServiceNOW Proficiency with Microsoft Office tools such as Word, Excel, PowerPoint, etc. Due to the nature of our work US Citizenship or Permanent Residence is required Desired experiences and skills include: ITIL Certifications Service Delivery Analysis of metrics to identify problems and implement improvements Experience with Engineering software such as ANSYS, AutoCAD, Solidworks, Catia, Siemens NX and Teamcenter If you are interested in this IT Software Support Group Lead job in Cincinnati, OH, please apply via the "apply now" link provided. As an employee with Belcan Engineering, you will be part of one of the largest engineering firms in the United States. We maintain a small-company atmosphere as well as open communication at all levels of our organization, allowing for much more dynamic decision-making processes. We offer flexible schedules as well as an excellent mentoring system to ensure that you have all of the knowledge and tools you need to meet a diverse range of engineering challenges. You will also have opportunities to advance to positions of greater responsibility, including management roles. Your hard work and professional dedication will be rewarded with a competitive compensation package. Belcan is an equal opportunity employer. EOE/M/F/D/V Build a challenging and rewarding career with an industry leader!

Keywords: Belcan Corporation, Cincinnati , IT Software Support Manager, IT / Software / Systems , Cincinnati, Ohio

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