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Microsoft Support Engineer

Company: Interlink Cloud Advisors
Location: Cincinnati
Posted on: July 16, 2019

Job Description:

Job Title: Microsoft Support Engineer Our ideal candidate would join our team in Cincinnati, OH to support expert level services focused on Microsoft cloud and on-premise offerings. Our team has deep experience in Exchange, Teams, Office 365, Security, Azure, and Active Directory. Interlink Advantage: We are the premier Microsoft Cloud consulting company based in Cincinnati, OH. We have been recognized by Microsoft as their top partner in the states of Ohio, Kentucky, Michigan and Tennessee. Our main objectives are coaching corporations to migrate successfully to the Microsoft Cloud as well as focusing on selling and supporting Microsoft's cloud programs including Office 365, Azure and their security suite. We are a team of trusted experts who know how to navigate Microsoft's technologies, funding and licensing. Interlink guides and educates clients, so they can avoid overspending on licensing or unnecessary technologies. We work in a fast-paced yet lively environment. As a company we have been recognized as the fastest growing firm as well as one of the Best Places to Work in Cincinnati by the Business Courier. Learn more here: Why Interlink: We believe working in an innovative, fun and collaborative environment is key to success. Interlink offers the flexibility of a small company, yet we can also offer the stability and benefits of an enterprise firm. We work with a "family first" attitude, so we look to hire motivated individuals who understand that it's important to get work done but to also have fun. As a team, we typically plan one team event per month that may include sporting events, happy hours, comedy clubs or team building exercises. We owe our success to our talented, dedicated team and we know the importance of teamwork. Get to know us and our company culture more at: Hours: This is a full-time position, typically 8-5. However, the IT industry is known for flexible hours and Interlink offers the ability to occasionally work from home. Location: Mason, OH Key Responsibilities:Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issuesEstablish and maintain high levels of incident ownership through incident lifecycle to a satisfactory conclusionAnalyze the nature of queries and customer problems and provide suitable solutions within SLA timescalesManage the issue escalation processMeet personal and team productivity and quality targets in line with Support Services DepartmentWe Look For:Self-motivated technologists that are intelligent and customer-service mindedExperienced knowledge of the full range of current Microsoft Operating Systems (Windows 7, Windows 8, some Windows XP would be advantageous)Solid understanding of MS 2003 / MS 2008 / MS 2012 Windows serverSolid understanding of Active directory including group policyAbility to diagnose issues and investigate solutionsAny Microsoft MCP, MCSA, MCSE is preferredProven customer service skillsAbility to work under pressureExperience in a help-desk / Network operation environment, working to SLAs, and using 'trouble-ticket' applications would be beneficial.Worked with Exchange 2007/2010/2013Previous experience working with managed services software---Salary/Benefits/Incentives: Negotiable, depending on experience

Keywords: Interlink Cloud Advisors, Cincinnati , Microsoft Support Engineer, IT / Software / Systems , Cincinnati, Ohio

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