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IT Director, Infrastructure Operations

Company: Vaco Technology
Location: Cincinnati
Posted on: November 11, 2019

Job Description:

he role of the IT Director, Infrastructure & Operations is to plan, organize, and manage staff and overall IT operations to ensure the stable operation of the IT environment. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, cloud services, data and voice communications, and related application systems. Additionally, the individual in this role works alongside the laboratory operations teams to ensure stable, reliable, and consistent network support to the laboratory production systems.The Director IT, Infrastructure & Operations is a hands-on position, responsible for the secure and effective operation of the computing environment. The individual in this position is responsible for securing the environment against cyber threats, as well as the protection of the company's data. He/she participates in the development, execution, and compliance enforcement of IT policy and practices as well as overall privacy and regulatory policies. The person in this role works closely with the other business and IT managers to maintain a reliable, secure, and stable computing environment. ESSENTIAL DUTIES AND RESPONSIBILITIESStrategy & Governance

  • Serves as a member of the Information Technology Leadership Team.
  • Provide a consistent approach and collaborate with other members of IT management, such that decisions are made in line with both the IT and business strategies and objectives.
  • Participate in the development, communication, management, and maintenance of IT policies and procedures within the IT organization.
  • Participate in the development of the IT Strategic Plan, aligning with business strategy and objectives.
  • Maintain an industry awareness of information technology, IT best practices, and related technology trends, particularly in relation to the laboratory industry. Identify innovation opportunities and working with the business leaders, plan how to leverage that technology or practice to the benefit of the organization.
  • Monitor regulatory guidelines and emerging industry standards to ascertain their impacts on the enterprise-wide systems.
  • Develop, implement, and maintain policies, procedures, and associated training plans for systems administration and operations.
  • Participate in the IT Governance process that determines project prioritization and resource planning. Prepare material and content in advance of the IT Governance sessions.People & Resource Management
    • Guide and supervise technical staff in the day-to-day operations.
    • Train, mentor, and develop employees, improving individual skills and contribution to company performance.
    • Work directly with outside IT vendors or service partners in the support of IT infrastructure and in the generation of RFPs or proposals. Manage the relationships to ensure that the vendors meet the business needs/SLAs and that contracts are optimized for business value.
    • Manage IT infrastructure-related financial activities. Provide transparency and accountability of the cost and business value of IT solutions and services.Service Management & Operations
      • Work with company managers to identify, recommend, develop, implement, and operate systems. Ensure proper use of the systems, as it relates to authorized and appropriate access.
      • Plan, direct, and coordinate the design, installation, and connectivity of computer and network systems, as well as hosted and on-premises servers and storage.
      • Adhere to the Change Management Policy, to ensure system changes are made in a controlled and transparent manner. Enable reliable delivery of change to the business and mitigate the risk of negatively impacting the stability of the existing operations and back-office environments.
      • Manage and administer software and operating system licenses for company compliance.
      • Provide direct hands-on trouble-shooting and other service-related activities.
      • Provide a timely and effective response to user requests and resolution of incidents. Record and fulfill user requests as related to computer or phone service incidents or requests. Record, investigate, diagnose, escalate, resolve, and track incidents.
      • Manage the IT Service Desk, instilling standard and responsive processes, as well as the tracking of meaningful and relevant service metrics.
      • Prepare periodic activity or progress reports, as well as the preparation of business cases and proposals.Infrastructure Management/Architecture
        • Balance current and future needs for availability, security, reliability, performance, and capacity of IT systems and infrastructure through the forecast of future performance and capacity requirements.
        • Test network and server performance and provide performance statistics and reports.
        • Plan infrastructure lifecycle by determining each asset's ability to provide value to the organization relative to its cost. Develop and maintain the infrastructure asset registry and roadmap, including when to retire, grow or replace, repurpose or sustain.
        • Define and document the company network, systems, or any specific solution or project. Security & Risk Management
          • Ensure that IT processes are compliant with company policy, governmental laws, regulations, and contractual requirements.
          • Design and implement security defenses and practices to prevent breaches related to identity, company data, brand image, personal information, or any other information deemed to be sensitive.
          • Develop, manage, and test the overall disaster recovery plan, ensuring business continuity as it relates to the IT infrastructure, business applications, and data. Key Work Experience & Competencies
            • Eight (8) to ten (10) years previous IT experience including: network and server administration, risk management best practices (including security), telephony systems and services, business continuity, disaster recovery, and various hosting environments (including, on-prem, colo, cloud, hybrid); previous experience within a regulated laboratory, retail/consumer, medical, or pharmaceutical environment strongly preferred.
            • Two or more years of IT management or supervisory responsibilities
            • Comprehensive knowledge of IT systems, networks, infrastructure, and security
            • Working knowledge in application systems support in a laboratory environment
            • Must have a communicative, collaborative, transparent, and trusted approach to working with his/her staff, colleagues, upper management, and outside partners
            • Experience working with outside IT service providers
            • Proven ability to guide others, providing training, coaching, and development paths for team members
            • Hands-on experience in troubleshooting hardware.
            • Knowledge of current IT architecture protocols and standards.
            • Strong analytical and problem-solving capabilitiesSOFT SKILLS
              • Excellent organizational, planning, and management skills
              • Strong communications and interpersonal abilities
              • Treats others with respect and value, with diplomacy and tact
              • Ability to listen, build rapport, and credibility as a partner within the business and IT
              • Ability to focus on business value results, rather than technology solutions
              • Strong customer service orientation
              • Ability to make sound and logical judgments
              • Self-directed and self-regulated, while being accountable for his/her area of ownership and role
              • Ability to balance the needs of customers in a challenging laboratory setting with the requirements to maintain a stable, secure, and ever-changing IT environment
              • Ability to translate and communicate technical information to a non-technical audienceDesired Education
                • Bachelor's degree in related field or equivalent years of experience; advanced degree or equivalent preferred.TRAVEL
                  • Less than 5% of domestic travel - provided by Dice

Keywords: Vaco Technology, Cincinnati , IT Director, Infrastructure Operations, IT / Software / Systems , Cincinnati, Ohio

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