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Order Entry Specialist

Company: Genpact
Location: Cincinnati
Posted on: February 15, 2020

Job Description:

Job Details Order Entry Specialist [ Link removed ] - Click here to apply to Order Entry Specialist: Operations Cincinnati, OH, USA With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brandsand we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are ambitious enough to reinvent it. Come, transform with us. Inviting applications for the role of Order Entry Specialist at Cincinnati, OH The Order Entry Specialist (OE) goal is to receive and process incoming customer inquiries (telephone, email, and internet). Accurately and efficiently identify and document customer needs and/or service requests. Monitor, track, and follow-up on customer inquiries to assure that all inquiries are completed in a timely manner. Responsibilities: - Receive and process incoming customer inquiries (telephone, email, fax, and internet) - Accurately and efficiently identify and document customer needs and/or service requests - Monitor, track, and follow-up on customer inquiries to assure that all inquiries are completed in a timely manner - Utilize Salesforce to log activities and build cases; utilize Military AMPS to load customer orders - Process General Term Agreements (GTA) requests - Input Lynn and Evendale Request for Quotes (RFQs), process No-Quote(NQ) letters, and submit Proposal Letters - Coordinate workflows utilizing Military, Commercial, and Out of Production (OOP) workflow processes - Liaison between MSO, Configuration, and CAM for case resolution - Work with MSO IT to resolve AMPs programming issues - Research issues that are causing Orders or RFQs not to process - Email management to optimally respond to all inquiries for both internal and external customers in a detailed and timely manner - Take initiative to have all assigned cases closed by commit date or sooner - Perform all jobs with a high degree of quality - Special projects that are assigned on an as-needed basis - Meet client established metrics and Policy Deployment targets - Comply with client Policies and Procedures Qualifications Minimum qualifications - High School Degree - Proficiency in various MS Office applications especially Excel, Power Point etc - Ability to work and coordinate with client and various internal teams at Genpact Preferred qualifications - Requires detailed knowledge of Microsoft office with an emphasis on data entry. - Inventory management is not required, but is a plus - Ability to coordinate several projects simultaneously - Proven data entry skills - Strong interpersonal and relationship skills - Ability to work with little to no daily direction - Excellent internal customer interaction and relationship building skills - High attention to details and quality-minded - Relevant years' of experience required Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Recommended skills Certified Apartment Manager Microsoft Excel Social Skills Microsoft Power Point Workflows Microsoft Office

Keywords: Genpact, Cincinnati , Order Entry Specialist, Other , Cincinnati, Ohio

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