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Center Manager

Company: Hopebridge, LLC
Location: Cincinnati
Posted on: February 16, 2020

Job Description:

Description: Competencies:The Clinic Manager will be responsible and accountable for leading and managing the clinic. The manager is instrumental in defining the mission, goals, budget and performance standards for the clinic and communicating it to staff.Responsibilities:Leadership: Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations, and maintains personal effectiveness under pressure.â?¢ Helps establish/implement goals, objectives, policies, procedures, and systems for the clinicâ?¢ Monitors and controls clinic expenditures within approved budgetâ?¢ Determines system for interdepartmental functions in keeping with clinic systems and communicates it to staffâ?¢ Monitors effectivenessâ?¢ Provides clinic manager reports and provides consultation as neededâ?¢ Demonstrates following leadership skills: o Critical Thinking o Conflict Management o Negotiation and Motivation o Personnel Developmentâ?¢ Fosters the goals of team building with clinic staffâ?¢ Demonstrates appropriate delegation and coordination of tasks and duties in the operations of clinic, using appropriate organizational/priority setting skillsâ?¢ Establishes a system of communication to coordinate activities/functionsâ?¢ Assigns responsibility for intradepartmental functionâ?¢ Develops the leadership skills of staff through delegation of responsibilityâ?¢ Empowers staff to achieve their best professionally and guides them through creative problem solvingBudget and Supplies: Develops, monitors and analyzes budget and financial information and utilizes all resources in an effective and economical manner.â?¢ Routinely interacts with customers to maintain awareness of needs and satisfaction of service providedâ?¢ Fosters teamwork within clinic, as well as system wideâ?¢ Administers clinic's patient complaint policy and takes appropriate actionâ?¢ Assists in the development of a clinic budget, utilizing administrative guidelines, appropriate benchmarks, and anticipated scope of servicesâ?¢ Utilizes the purchasing system appropriately: o Seeks authorization for purchases according to Hopebridges policy o Utilizes vendors according to Hopebridges policiesâ?¢ Demonstrates working knowledge of the practice management systemâ?¢ Responsible for being up-to-date and knowledgeable with regard to diagnostic and procedure coding, and how it affects reimbursementâ?¢ Reviews and updates forms used within the clinic and standardizes when possibleâ?¢ Reconciles petty cash with cash paid receipts, follows policy with respect to petty cashâ?¢ Ensures total accounts receivable at less than 60 days of average monthly chargesâ?¢ Determines best approach to dealing with commercial insurance plans and over the counter collections for those plans as well as self-pay patientsLegal Issues: Knowledge of legal issues in all aspects of operations to ensure compliance with regulatory agencies and rights of all patient and employees.â?¢ Maintains a system of confidentiality according to Hopebridges policies and proceduresâ?¢ Develops and implements policies and procedures to meet state and federal regulationsâ?¢ Assures compliance with corporate compliance policiesResponsibility/Accountability: Develops standards and provides systems to monitor and evaluate clinic functions and assumes responsibility for designing methods to improve functions.â?¢ Implements system to document and communicate standards which includes Hopebridges policies, procedures and protocolâ?¢ Documents and reports to HR and COO of Hopebridge: o Incident (patient, therapist, employee, guests) within 24 hours o Quality Assessment and Improvement Activities. (as required by Hopebridge) o Employee competence through performance evaluation (maintains notes regarding performance quarterly to assist with annual evaluation on anniversary date) o Project Activity (per project as determined) o Reviews budget variances. (weekly and monthly reviews revenue and expense budget variances and develops an action plan) o Issues affecting clinic productivity and effectiveness (monitor daily and report if appropriate.)Working Relationships: Identifies and understands patients of the pediatric clinic.â?¢ Assists Clinical Director with the development activities associated with building a successful pediatrics outpatient clinicâ?¢ Assists Chief Operations Officer (COO) in the implementation of Hopebridges policies and proceduresâ?¢ Identifies and maintains a professional working relationship with all internal and external customersâ?¢ Routinely interacts with customers to maintain awareness of needs and satisfaction of service providedâ?¢ Fosters teamwork within clinic, as well as system wideâ?¢ Administers clinic's patient complaint policy and takes appropriate actionProblem Solving/Decision Making: Practices effective problem identification and resolution skills as a method of sound decision making.â?¢ Submits budget analysis quarterly to Controllerâ?¢ Tracks lost or delayed orders for supplies and materialsâ?¢ Accesses data to effectively manage clinic operations by utilizing quality improvement toolsâ?¢ Utilizes policies and good judgment to establish limits in autonomous decision makingâ?¢ Identifies problems which interfere with practice and develops an action plan for resolutionâ?¢ Consults with/reports to Chief Operations Officer (COO) when appropriateCommunication: Determines and demonstrates effective communication methods and defines appropriate lines of authority for the clinic in keeping with administrative structureâ?¢ Uses all methods of communication to disseminate information to staff in a timely mannerâ?¢ Utilizes formal lines of communication to promote problem solving and decision making and to communicate results according to communications planâ?¢ Functions as a liaison within multiple discipline programs within clinicâ?¢ Conducts regular staff meetingsTechnical: Demonstrates appropriate competency in selected skills which are pertinent to areas of responsibility.â?¢ Reports medical as well as clerical equipment problems and/or arranges for service as neededâ?¢ Assures answering machine and/or answering service is activated when appropriate and ensures it is workingEnvironment of Care (Safety/Emergency Situations): Sets and communicates clinic standards in keeping with regulatory agencies and Hopebridges policies. Develops and monitors standards to comply with safety, infection control and customer relations standards.â?¢ Maintains an aesthetic environment within the clinical setting and adhering to Hopebridges policies. To help write, communicate, and enforce the Hopebridges safety process, which includes department specific plan, emergency preparedness, hazardous materials/waste programs, security management plan, life safety/management (fire plan), equipment management, and utilities managementâ?¢ Enforces clinic responses to emergenciesâ?¢ Enforces OSHA and Infection Control Standards for clinicâ?¢ Maintains a safe, clean, orderly, pleasing environmentTeaching Others/Self Development: Complies with the System for ongoing competency maintenance and develops a self-assessment plan to maintain personal competency.â?¢ Coordinates Hopebridges clinic-specific orientation for staffâ?¢ Promotes opportunities for individual continuing education within budgetâ?¢ Participates in community activities to: o Identify and communicate community services/resources available to our patients that can utilize and support o Identify and communicate unmet healthcare needs; to develop or assist in developing ways to meet those needs o To represent in the community and to communicate the mission and goals of the systemâ?¢ Performs therapist clinic orientationâ?¢ Maintains management competence and knowledge of trends in clinical practice to include changes in industry patient care standards and evaluation of sameâ?¢ Attends all scheduled clinic manager meetingsGoals: Defines and implements annual therapist clinic goals in keeping with Hopebridges mission, vision and strategic plan.Quality: Understands and participates in Hopebridges quality process and develops a therapist office monitoring system to assure quality.â?¢ Develops and monitors important aspects of care for service according to Hopebridges quality plan. Assures that minutes of staff meetings which document agenda items and discussion of staff concerns with identified action plans and outcomes are keptâ?¢ Fosters the values and mission of Hopebridge to clinical staffStaffing: Develops and implements staffing standards for clinic programs with effective, economical use of resources.â?¢ Monitors staffing and attendance in compliance with Hopebridges standardsâ?¢ Supervises, hires, transfers, promotes, and assigns rewards, counsels, and disciplines and discharges appropriate employees of the clinic according to the policies and procedures of Hopebridgeâ?¢ Develops and monitors clinic standardsâ?¢ Proposes options for solving staffing problems that are within acceptable parameters and utilizes appropriate resourcesâ?¢ Determines priorities of clinic activities based on available resources and commonly accepted standardsâ?¢ Participates in the recruitment process for recruitment of therapists for the clinicProject/Specialized Job Knowledge: Identifies and participates in special projects and develops standards and competencies related to implementationâ?¢ Develops and maintains systems to remind, notify staff of managed care requirementsâ?¢ Assists in marketing the practiceâ?¢ Performs patient satisfaction surveysâ?¢ Prepares and monitors clinic payroll per policyâ?¢ Determines level of knowledge and evaluates performance of personnel in department, demonstrates leadership, budget, policy, procedure and organizational structure knowledgeâ?¢ Determines knowledge base requirements of clinic staffâ?¢ Maintains clinical/service knowledge according to Hopebridges policyâ?¢ Sets goals with staff for maintaining and improving performance which includes an action plan, time frame and follow-up actionâ?¢ Has a working knowledge of Hopebridges overall operating budget and how a focus on quality can affect the budgetOther:â?¢ Assist in providing a safe environment for all staff.â?¢ Assist with problem solving to improve efficiency and morale within the office.â?¢ Portray a positive attitude and maintain a customer and co-worker satisfaction level that limits adverse situations or complaints.â?¢ Promote Hopebridge philosophies, generating team spirit and creating and maintaining and environment that fosters staff satisfaction, maximizes productivity and profitability.â?¢ Minimum of 40 working hours a week â?¢ Attend weekly meetings and training as requested.â?¢ Other duties as assignedCommunicationDelegationMotivating OthersOrganizing and Task ManagementPatienceBuilding Effective TeamsSelf-developmentDeveloping OthersHandling Stress. Requirements: High School Diploma or equivalentKnowledge of standard office machinery including computer systems and applicationsKnowledge required of ICD-9 and CPT coding and how it affects reimbursement from third-party payersMust be capable of obtaining and maintaining a CPR/First Aid CertificationMust have excellent communication skills, both written and verbalPreferred Education and ExperienceBachelors Degree in Healthcare Administration, Business, or related field2-3 years of program management experience in clinical setting preferredPrevious medical billing experience in managed care setting preferredPhysical Demands:Must have full physical dexterity/agility or be able to independently position self and perform all movements required (computer typing, standing at fax machine, fetching documents from file cabinets).Ability to lift, carry, push and pull up to 50 poundsMust have sufficient corrected or uncorrected vision to carry out all duties and responsibilities.Need to be able to lift and carry pediatric population (weight ranging from 5 to 50 lbs.)Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.Work Environment:Multidisciplinary clinic that uses collaborative approachInside office workplace where patients meet with therapistsComfortable environment for children and parentsDisclaimerThe above statements reflect general functions of this job and shall not be construed as a detailed description of all work requirements inherent in this job. The immediate supervisor may elaborate on or add to the above list if the duties come within the employees realm of responsibility.Hopebridge is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local laws.PI117954826PandoLogic. Keywords: Clinical Services Manager, Location: Cincinnati, OH - 45240

Keywords: Hopebridge, LLC, Cincinnati , Center Manager, Other , Cincinnati, Ohio

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