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Homeowners Assistance Clerk

Company: Fifth Third Bank, N.A.
Location: Cincinnati
Posted on: February 16, 2020

Job Description:

Job DescriptionMake banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION:Works under minimal supervision while performing various clerical and system related tasks. Support staff for the Loss Mitigation group, which resolves defaulted real estate loans. Files worked could relate to early, mid or late stages(up to charge-off) of delinquency including loss mitigation, bankruptcy pre charge-off, and charge-off and recovery collections. Analyst must maintain departmental, investor and legal guidelines and is required to utilize multiple systems. Proficient in Microsoft Word, Access, PowerPoint and Excel is essential. Responsible and accountable for risk by openly exchanging ideas andopinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers andcolleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves resultsby consistently identifying, assessing, managing, monitoring, and reporting risks of all types.ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Ensures data integrity is accurate by auditing remittances received from borrowers and attorneys.
  • Responsible for all Loss Mitigation outgoing mail, incoming fax retrieval, group voice mail distribution and monitoring of group email box for the department.
  • Posts transactions in computer files and updates files when needed.
  • Completes filing and audit checks of completed Loss Mitigation files..
  • Creates and maintains reports, spreadsheets records and logs and distributes them to management.
  • Reviews Loss Mitigation workout accounts for loan modification changes.
  • Coordinates corrections and adjustments through Consumer Loan Operations.
  • Performs research on consumer credit information, updating the credit bureau when necessary to ensure accurate reporting on Loss Mitigation completed files.
  • Coordinates with Consumer Lending Recovery Department in Grand Rapids the exchange of agreements and repayment plans on deficiency balances.
  • Resolves complex problem requests received, referring only highly complex requests to the Supervisor.
  • Communicates issues, as needed, to management team.
  • Prioritizes activities to meet workload demands.
  • Records all completed tasks via the collection system.
  • Successfully completes assigned projects using business-related applications such as CACS, Access and/or Excel.
  • Perform other duties as assigned.SUPERVISORY RESPONSIBILITIES:None.MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
    • High school diploma or equivalent.
    • Minimum one year of clerical experience within the legal or collections field.
    • Working knowledge of collection processes and procedures.
    • Knowledge of Fair Debt Collections Practices Act.
    • Excellent oral and written communication skills.
    • Strong attention to detail.
    • Strong focus on time management and ability to handle multiple job functions.
    • Strong knowledge of the keyboard, personal computers, and various software packages.Homeowners Assistance ClerkLOCATION -- Cincinnati, Ohio 45227Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.LocationsCincinnati-United States of America

Keywords: Fifth Third Bank, N.A., Cincinnati , Homeowners Assistance Clerk, Other , Cincinnati, Ohio

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