Senior General Manager

Company: Brookfield Property REIT Inc.
Location: Cincinnati
Posted on: September 14, 2020

Job Description:

Brookfield Properties has an immediate need for a Senior General Manager at Kenwood Towne Center in Cincinnati, OH.

At Brookfield Properties, the foundation of our success is firmly rooted in our people.

Our company is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving to meet the needs of our communities and stakeholders. To meet this goal, we hire visionary, entrepreneurial talent who help us innovate and enhance our business. We build collaborative teams who value integrity, creativity and diversity.

Our teams operate an iconic portfolio of irreplaceable properties within the world's most dynamic markets. As one of the largest real estate services companies, we provide management and development expertise exclusively for properties owned by Brookfield Asset Management.

Our retail group operates destination, standalone retail real estate globally, including over 150 malls in the United States. Our regional shopping centers create a sense of place in the heart of the communities in which we do business: offering retail, lifestyle, dining and entertainment options. Senior General Manager

Job Locations US-OH-Cincinnati

Posted Date 33 minutes ago(9/8/2020 9:09 AM)

Job ID

2020-3624

Category

Mall Management

Company Overview

Brookfield Properties has an immediate need for a Senior General Manager at Kenwood Towne Center in Cincinnati, OH.

At Brookfield Properties, the foundation of our success is firmly rooted in our people.

Position Overview

The Senior General Manager (GM) of a Company property is the team leader who has the responsibility for enhancing the value of the property, maintaining the physical integrity, creating an environment which enhances guest experience, and supporting tenant sales to position the property for future growth. The Senior General Manager must possess advanced shopping center management experience and will utilize that experience to achieve operational excellence in all areas.

Responsibilities:

* Support the property and corporate strategic plan

* Know and understand property financials including historical trends and variance analysis

* Maintain the common area to specified Company standards

* Identify efficiencies and participate in sustainability initiatives, as applicable

* Support the execution of Leasing, Specialty Leasing, Development and Marketing activities

* Foster key relationships within the community

* Ensure the center meets all governmental regulations

* Manage capital projects and oversee tenant construction

As a leader of a property within the esteemed Company portfolio, the Senior GM displays this leadership presence by inspiring and leading others to achieve the desired financial and strategic results of the shopping center in the following core areas:

COMMUNITY Focus:

* Develop key relationships with local officials and organizational heads to create a consistent resource of new, timely local market information:

* Review local city council agendas, building & safety reports, and zoning hearings

* Meet regularly with local government officials (County Executive, Mayor, City Manager, Police Chief, Fire Official, Economic Development, Planning/Zoning Dept, and Emergency Management)

EMPLOYEE Focus:

* Leadership - manage and develop the talent of the property team including, but not limited to:

* Supervising, leading and training the on-site employees, while also ensuring contract compliance for contracted vendors

* Owning the full life cycle of staff including, but not limited to, recruiting, on boarding, performance management, training/coaching, and off boarding

* Providing an engaging work environment by linking the property team to our culture, values and mission through team-building, idea sharing and employee recognition

* Driving interdepartmental relationships and communication in an effort to align to the property strategic plan

CONSUMER Focus:

* Maintain a clean, safe and secure standard by building an outstanding hospitality environment with attention to detail in all operational standards

* Identify ways to personalize and customize the guest experience within your property

* Set the tone for merchant and contracted services to provide a strong guest experience aligned with Company best practices

* Maximize guest satisfaction by quickly and effectively resolving guest concerns

SHAREHOLDER Focus:

* Prepare and manage the property annual capital and operating expense budgets

* Implement the capital expense plan in a timely, conscientious manner for both the short-term and long-term projects

* Forecast appropriately and anticipate future windfalls and risks to the budget

* Identify and exercise operational expense control strategies and tactics

* Assist the Capital Markets team with loan refinances

* Understand and manage the real estate tax process (alongside tax contractor) to ensure timely payments and appeals if necessary

* Assist Accounting with Accounts Receivable for local and business development tenants

* Revenue support

* Provide outstanding support to achieve the property's leasing goals. Consider all efforts that will increase revenue

* Ensure that, at all times, vacant spaces are presentation ready and accessible for the Leasing Rep and their clients

* Assist the Leasing Rep in presentation preparation, market tours and provide other financial and logistical information and support as requested

* Administer leases, reciprocal easements agreements, license agreements and other operating covenants to insure full compliance

* Ensure the property is positioned for future growth by understanding market changes such as demographics, competition, community and governmental issues, as well as, economic development plans

OPERATIONS Focus:

* Manage the shopping center facility to the highest standards achieving operational excellence on a daily basis

* Manage, supervise, lead and develop the talent of center personnel to ensure operational excellence

* In conjunction with National Operations and Legal, ensure the center meets all ADA regulations.

* Ensure maintenance of all property operating systems such as HVAC, fire, energy management, etc.

* Manage on-site Tenant Coordination efforts

* Ensure timely turnover of space including all required documentation

* Procure Landlord work project estimates and ensure project completion

* Ensure successful early or on-time store openings

* Manage all lien related matters

* Create and execute a 5-year capital plan. Support the successful implementation of ROI capital projects while also proactively identifying ROI projects specific to your property

* Bid, select and manage all locally-sourced contracted services that support the property

* Manage all nationally-sourced contracted services that support the property

* Understand the property's security needs based on business hours, current trending, traffic levels, and any tenant driving/creating special scheduling circumstances

* Prepare and host regular training for various emergency scenarios by utilizing the Emergency Response Plan

* Lead and act as the primary point of contact and spokesperson for the property during local crisis events

Qualifications

* Minimum of 5 years of regional shopping center management experience; 8 years preferred

* Minimum of 3 years of supervisory experience, 5 years preferred

* Adept in financial analysis, budgeting and forecasting

* Strong ability to lead and influence a diverse group of people

* Strategic business orientation while maintaining attention to detail

* Excellent communication skills

* The ability to work with and communicate effectively with tenants and contracted services personnel.

* Computer skills that include Excel, Microsoft Word or other word processing programs

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to do the following:

* The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.

* The employee frequently is required to stand, walk, and reach with hands and arms.

* The employee is occasionally required to stoop, kneel, crouch, or crawl.

* The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

* The noise level in this work environment is usually moderate.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by federal, state, or local law. * Minimum of 5 years of regional shopping center management experience; 8 years preferred