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Desktop Support Specialist

Company: Net2Source Inc.
Location: Cincinnati
Posted on: September 14, 2020

Job Description:

Role Desktop Support Specialist Location Blue Springs, MSPrinceton IN Contract Job Description Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of DesktopLaptop and when applicable physical servernetwork equipment installation, configuration, application installation, troubleshooting, incident and request handling Responsibilities Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries Install desktopLaptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LANWAN Update tickets with accurate and timely records of work performed, and resolution detail Maintain and contribute to a knowledge base Coordinate hardware warranty repair Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end userinfra related) when required Participate in projects Strong understanding and skills in SLA, KPI Management Experience Knowledge Minimum 2-3 years of experience providing IT support services required, end user support experience preferred Experience in factorymanufacturing environment desirable Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation Basic understanding of SCCM client troubleshooting Knowledge of TCPIP, Windows Security (Share and NTFS permissions). Extensive knowledge Windows OS and related configuration. Basic knowledge of Servers, Switches, Routers, and Data Center related HW Basic knowledge of Backup technologies Ability to work in a team-oriented multi tower and vendor environments. Ability to multitask and prioritize work, and Ability to adapt to new processes and procedures Ability to work in a fast paced environment. Ability to handle and safeguard confidential information Excellent oral and written communication skills Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction Ability to convey technical issues and material to non-technical end users and managers Your sincerely, Joseph Thambi Sr Talent Acquisition Specialist Net2Source Inc. Office 2016203303EXT-590Email mailto Global HQ Address ndash 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024 Web www.net2source.com httpwww.net2source.com Social Facebook httpswww.facebook.comnet2source Twitter httpstwitter.comnet2source LinkedIn httpswww.linkedin.comcompanynet2source-inc-SDL2017

Keywords: Net2Source Inc., Cincinnati , Desktop Support Specialist, Other , Cincinnati, Ohio

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