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VOD Specialist

Company: ITBMS Inc.
Location: Cincinnati
Posted on: September 14, 2020

Job Description:

Tile VOD Specialist Location Austin Texas Duration Fulltime Must have Excellent written verbal communication US Live TVCableTV Streaming Video on demand Web based ticketingtroubleshooting Metadata management XML literacy Perform VOD triage services for streamingvideo assets that need status confirmation, metadata updates, error diagnoses, and any required troubleshooting effort within a sensitive time frame. Check email notifications for requests and updates from internal teams and external partners. Address incoming email escalations in a timely and professional manner where appropriate. Monitor and maintain operations within SLAs. Ability to control, locate, and correct video availability for streaming products featuring high profile brands across various regions. Perform bug triage services for identified errors in streamingvideo and metadata assets that are reported by partners and internal teams. Use available communication, ticket management, and bug escalation tools to aid in metrics tracking best practices. PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS) Monitor VOD accuracy and quality to ensure 24x7 operations by resolving service impacts as they occur within SLA Effectively communicate and handle escalated issues by working closely with external, internal, XFN teams and vendorsproviders. Maintain active awareness of multiple partner inquiries with meticulous attention to detail. Effectively escalate and communicate issues on time and within SLAs. Perform other duties as assigned by management. Suggest workflow improvements based on practical implementation. EDUCATION AND WORK EXPERIENCE 2-3 Yearsrsquo experience in live video operations KNOWLEDGE, SKILLS AND ABILITIES Strong knowledge and experience with live TV and VOD. Strong professional media experience (preferred). XML literacy and knowledge (preferred). Solid experience with iPhone and Android (for the purpose of checking the app). Strong knowledge of connected devices and smart tvs (preferred) Strong computer skills including experience with Chrome, Google Docs, and Google Apps. Ability to learn various internal tools is a must. Able to resolve video issues remotely with Engineers. Able to perform basic troubleshooting and data gathering by asking relevant questions. Excellent oral and written communication skills Ability to articulate network and video issues with peers and senior internalexternal stakeholders Operational rigor combined with excellent business acumen, problem solving, and analytical skills. Can work independently and with minimal guidance Can provide results within a given time frame. Ability to work calmly and maintain good judgment in fast paced high stress environments. Team-oriented, quick learner and adaptable to changes. Comfort navigating ambiguity, driving results and achieving alignment across a variety of problem spaces. Must have the ability to pay attention to on-demand video quality for long periods of time. Passion for team culture and skill development. Thanks Regards Cynthia Team Lead JSIT Group Ph 732-597-7460SDL2017

Keywords: ITBMS Inc., Cincinnati , VOD Specialist, Other , Cincinnati, Ohio

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