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Home Delivery Driver

Company: Sleep Number
Location: Cincinnati
Posted on: October 19, 2020

Job Description:

Overview

As a Field Services Technician with Sleep Number, you will strive to deliver a “wow" experience to each and every customer. Our Field Services Technicians not only deliver this exceptional product, they also provide our customers with quality service that includes assembly and demonstration of the Sleep Number Bed ® and other Sleep Number products. Additionally, our Field Services Technicians will visit existing customers to provide warranty services and conduct trouble shooting. We take pride in our products and are passionate about how it improves our customers’ lives.

Responsibilities

Conducts service visits in customer's homes delivering, relocating, assembling and repairing products to specifications with an expectation to personify Sleep Number’s customer experience standards

Presents the bed/system in a manner that validates the sale by the customer, establishing confidence in the product’s features and benefits

Operates a company and/or leased vehicle, meeting safety and DOT standards

Completes a daily vehicle inspection report, in accordance with DOT standards

Ensures that all daily schedules and work assignments are properly completed

Accurately reports work completion or status of assignments that were unable to be completed, including reason, reschedule information and follow up required

Ensures that all work is conducted in an efficient, quality and professional manner

Ensures all standard operating procedures are adhered to; commits to training path to keep up with our ever-evolving product line

Works on a team with a co-worker, and/or provides guidance to a temporary worker who will support the daily tasks

Ensures tools, boxes, products, and vehicles are placed in a safe place so as not to injure technicians or customers

Communicates effectively with customers, co-workers and supervisors; including text, calls, emails, and other methods of electronic communication

Embraces, advocates and models Sleep Number’s goals, mission, vision and values

Complies with all safety rules, regulations and training; maintains safe working conditions

Performs other job-related duties as required by business needs

Qualifications/Requirements

Previous furniture or appliance delivery and installation experience preferred

Customer Service experience required

Strong mechanical and technical aptitude required

Possess first-rate communication skills – for both internal and external customers

Ability to service customers and demonstrate strong problem-solving skills

Must be able to follow standard operating procedures

Must have a valid driver’s license (CDL not required) and clean driving record

Must be at least 21 years of age

Must be able to pass a criminal record check, DOT Physical, physical abilities test and drug screen

Possess the ability to follow safety procedures

Ability to operate a company vehicle in a variety of traffic and weather conditions

Must be able to work with common hardware and power tools

Knowledge in Smartphone technology and basic understanding of wireless networks

High School Diploma or GED Equivalent required

Must be able to lift up to 200 lbs. with help of a lifting partner multiple times per day

Must be able to perform repetitive bending and twisting motions

Must be able to push/pull and lift at or above chest level

Must be able to climb in and out of the cab and box truck and move mattresses up and down staircases

Must be able to perform firm hand grips of >50lbs consistently

Must be able to work in an environment conducive to changes in temperatures, both indoor and outdoor

Must be able to accommodate a flexible schedule, including weekend, evening and holiday hours and seasonal spikes in volume – the number of hours/day are dependent on the number of deliveries (5 -11 average/day) scheduled

Must be comfortable working autonomously with direct leadership often remote, leveraging smart phone technology and email for the bulk of the communication to peers and supervisors

Compensation and Benefits

At Sleep Number, we believe that by embracing individuality amongst our employees, we create a wonderful and memorable experience for our customers. We provide flexible schedules and an excellent paid training in a supportive environment. The Field Services Technician role comes with a competitive hourly pay, plus bonus potential and excellent benefits!

Other benefits of the Technician role include:

Medical, Dental, and Vision

401(k) Plan with Company Matching

Paid Time Off

Bonus Plan with Quarterly Payout Opportunity

Tuition Reimbursement

Flexible Spending Accounts

Company Issued Smart Phone

Employee Discounts

And Much More!

Keywords: Sleep Number, Cincinnati , Home Delivery Driver, Other , Cincinnati, Ohio

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