CincinnatiOHRecruiter Since 2001
the smart solution for Cincinnati jobs

Client Tech Support - Network

Company: CDK Global
Location: Cincinnati
Posted on: November 22, 2020

Job Description:

Accelerate Your CareerDrive global technology--With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries.--Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000--retail locations and most automotive--manufacturers.---- CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts--supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.--------We're large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.--From data scientists to sales and client service experts, we're hiring to support your growth and ours ---Green--light your career.----The--Client Technical Analyst--provides primary support to customers encountering networking problems when using CDK's products and solutions. Assists customers with product "how to" and technical break/fix inquiries via telephone or in written internet-based email or chat sessions. Takes ownership of each customer inquiry and works with the team to find resolutions to the extent of their knowledge. Participates in group chat rooms and openly shares knowledge within the team.--Position Responsibilities and--Essential Functions

  • Receives inbound client/associate inquiries via phone, web chat, e-mail, and online tickets.
  • Documents all work via a ticketing system, sets resolution time lines with customers, and keeps customers updated on the status of their requests.
  • Assesses issues and troubleshoots using technical knowledge and problem solving skills to establish a course of action, assuring a timely resolution to customer inquiries.
  • Must be able to direct and guide customers through resolution of complex technical issues.
  • Escalates issues beyond scope of current knowledge and then works to fill in those knowledge gaps.
  • Applies knowledge of CDK case resolution process, policies, and escalation methodology.
  • Attends training courses as required and stays abreast of evolving technical, internal processes, and industry developments.
  • Provides phenomenal customer service and remote support services and applies problem solving skills.
  • Works within a tight team environment and willingly assists team members as needed.
  • Provides other ad hoc support and duties as assigned.
  • Works in a fast paced environment with competing priorities.--Qualifications and--Requirements
  • CCNA Certification or equivalent required.
  • Understanding of WAN connectivity concepts (T1, VPNs, MPLS etc.).
  • Understanding of LAN connectivity hardware and concepts to include router and switching technologies OSPF, EIGRP, BGP.
  • 1 year of user support or implementation experience within a technical support organization or field service organization.
  • Excellent customer service skills via phone, chat, and in person.
  • Strong problem solving ability.
  • Strong negotiation skills.
  • Proven ability to lead by example and affect a positive change among peers.--Preferred Attributes and Qualifications
  • Associate Degree or commensurate experience.
  • 3-4 years of technical support experience with client contact.
  • Knowledge of PC hardware and software and mobile devices (Smartphones/iPads).
  • Experience using a ticketing system such as Clarify, Remedy, or Footprints.
  • Knowledge of Unix/Linux.
  • Troubleshooting knowledge of wireless infrastructure.
  • Experience managing and troubleshooting Fortigate filtering devices.
  • Experience with VeloCloud or other SDWAN technologies.--CDK Global knows you have passions outside of work. --You have family, friends, sporting events, and lots of things going on. -- That's why we offer a comprehensive benefits package to not only take care of you but your family as well. -- All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives--they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.----

Keywords: CDK Global, Cincinnati , Client Tech Support - Network, Other , Cincinnati, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL-A OTR FLATBED DRIVER – Up to $1,000 per Week Guaranteed!
Description: CDL-A OTR FLATBED DRIVER Great Pay Here at Hornady, our company flatbed driving jobs offer CDL-A professional''s top weekly pay and new opportunities to make more every year Now Running
Company: Hornady
Location: Middletown
Posted on: 11/29/2020

Cardinal Logistics: Cdl A Truck Driver
Description: CDL-A Truck Driver 2,000 Sign On BonusRequisition ID: 626Pay amp BenefitsFull-time CDL-Atruck drivers are eligible for: Drivers make 68,000 75,000 on average
Company: Cardinal Logistics
Location: Middletown
Posted on: 11/29/2020

feeder driver
Description: UPS is hiring individuals to work as full-time, temporary, seasonal Tractor-Trailer Drivers . This position involves driving a tractor-trailer unit to one or more destinations and then returning to the (more...)
Company: United Parcel Service
Location: Middletown
Posted on: 11/29/2020


Tractor Trailer Driver
Description: UPS is hiring individuals to work as full-time, temporary, seasonal Tractor-Trailer Drivers . This position involves driving a tractor-trailer unit to one or more destinations and then returning to the (more...)
Company: United Parcel Service
Location: Middletown
Posted on: 11/29/2020

Are You Self Motivated? Start Working From Home Today....
Description: We are hiring Benefit Specialist as well as Recruiter/Trainers to fill our team of friendly representatives making a difference
Company: Living Healthy
Location: Middletown
Posted on: 11/29/2020

Driver Helper
Description: 21.00/hr. paid weekly for Driver Helpers UPS is hiring individuals to work as temporary, seasonal Driver Helpers . This is a physical, fast-paced, outdoor position that involves continual lifting, (more...)
Company: United Parcel Service
Location: Middletown
Posted on: 11/29/2020

Harrisburg West Seasonal Position
Description: The temporary part-time supervisor impacts the organization by administering and communicating UPS policies, procedures and programs in several of the following areas: employment, employee communication, (more...)
Company: United Parcel Service
Location: Middletown
Posted on: 11/29/2020

Insurance Transcription - Work from Home
Description: This is a remote opportunity. Transcription contractors will transcribe audios from their home office We are looking for many vendors / independent contractors who have three or more years experience (more...)
Company: Net Transcripts
Location: Middletown
Posted on: 11/29/2020

CDL Trucking Jobs
Description: Artur Express is Hiring Regional amp OTR CDL A Truck Drivers. Are you ready to earn more for being an EXPERT driver Speak to a recruiter for more info: 855 554-0590 YOU CHOOSE YOUR BASE PAY (more...)
Company: https://driveforartur.com/st-louis-missouri-compan
Location: Middletown
Posted on: 11/29/2020

Hair Stylist (License Required) - Middletown Shopping Center
Description: Stylist At Great Clips, we know that stylists like you are most happy when they''re cutting hair, so at a Great Clips salon, that''s exactly what you get to do Want to be the best
Company: Great Clips
Location: Middletown
Posted on: 11/29/2020

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Cincinnati RSS job feeds