Patient Appointment Scheduler - Primary Care Walnut Hills

Company: Talbert House
Location: Cincinnati
Posted on: January 13, 2021

Job Description:

Talbert House has a career opening for a Patient Appointment Scheduler in the Primary Care GroupWORK LOCATION: 2621 Victory Parkway Cincinnati, OH 45206NORMAL WORK HOURS: 1st ShiftFLSA STATUS: Non-ExemptJOB TYPE: Regular Full TimeJOB CODE: 1986-4001#INDJob Summary: This is position is responsible for making patient appointments. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.Primary Job Responsibilities:* Schedules appointments for patients either by phone or in person after an office visit.* Uses manual/computerized system to match provider availability with patient's preferences in terms of date and time.* Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.* Communicates as needed with providers and other staff about any patient concerns/issues related to scheduling.* Uses customer service principles and techniques to deal with patients calmly and pleasantly.* Performs other duties as assigned.Knowledge Skills & Abilities:* Knowledge of medical practice protocols related to scheduling appointments.* Knowledge of manual/computerized scheduling systems.* Knowledge of customer service principles and techniques.* Knowledge of medical terminology.* Skill in communicating effectively with medical group team members.* Skill in producing reports about appointment patterns as needed.* Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others while maintaining a high level of customer service.* Ability to communicate calmly and clearly with patients about appointments in all circumstances.* Ability to analyze situations and respond appropriately.* Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.Requirements:* High school diploma or GED* Minimum one year of experience in an appointment scheduling position or customer service position, preferably in a medical practice setting.Equipment Operated: Standard office equipment with emphasis on telephone and computer hardware/software.Duties and additional experience or requirements may vary by position. The above job functions are intended to describe the general nature of the position. The detailed position description will give more specific detail on duties and responsibilitiesTo perform this job successfully, as individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required, but do not encompass all potential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Talbert House employs, promotes and contracts without regards to race, gender, color, national origin, ethnicity, disability, veteran status, sexual orientation, age, sex, religion, or genetic information. Talbert House is an EO/AA Employer/M/F/Protected Vet/Disabled & an equal provider of services.AGENCY DESCRIPTIONTalbert House is empowering children, adults and families to live healthy, safe, and productive lives. The agency operates within five service lines: Addictions, Community Care, Community Corrections, Housing, and Mental Health.

Keywords: Talbert House, Cincinnati , Patient Appointment Scheduler - Primary Care Walnut Hills, Other , Cincinnati, Ohio