Patient Appointment Scheduler - Primary Care Walnut Hills
Company: Talbert House
Location: Cincinnati
Posted on: January 13, 2021
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Job Description:
Talbert House has a career opening for a Patient Appointment
Scheduler in the Primary Care GroupWORK LOCATION: 2621 Victory
Parkway Cincinnati, OH 45206NORMAL WORK HOURS: 1st ShiftFLSA
STATUS: Non-ExemptJOB TYPE: Regular Full TimeJOB CODE:
1986-4001#INDJob Summary: This is position is responsible for
making patient appointments. Tasks may be integrated into another
position, e.g., receptionist/registration clerk or medical
assistant.Primary Job Responsibilities:* Schedules appointments for
patients either by phone or in person after an office visit.* Uses
manual/computerized system to match provider availability with
patient's preferences in terms of date and time.* Maintains
scheduling system so records are accurate and complete and can be
used to analyze patient/staffing patterns.* Communicates as needed
with providers and other staff about any patient concerns/issues
related to scheduling.* Uses customer service principles and
techniques to deal with patients calmly and pleasantly.* Performs
other duties as assigned.Knowledge Skills & Abilities:* Knowledge
of medical practice protocols related to scheduling appointments.*
Knowledge of manual/computerized scheduling systems.* Knowledge of
customer service principles and techniques.* Knowledge of medical
terminology.* Skill in communicating effectively with medical group
team members.* Skill in producing reports about appointment
patterns as needed.* Ability to multitask effectively, dealing with
phone calls, in-office patients, staff, and others while
maintaining a high level of customer service.* Ability to
communicate calmly and clearly with patients about appointments in
all circumstances.* Ability to analyze situations and respond
appropriately.* Ability to competently use Microsoft Office,
including Word, PowerPoint, Excel, and appropriate practice
management software.Requirements:* High school diploma or GED*
Minimum one year of experience in an appointment scheduling
position or customer service position, preferably in a medical
practice setting.Equipment Operated: Standard office equipment with
emphasis on telephone and computer hardware/software.Duties and
additional experience or requirements may vary by position. The
above job functions are intended to describe the general nature of
the position. The detailed position description will give more
specific detail on duties and responsibilitiesTo perform this job
successfully, as individual must be able to perform each essential
duty satisfactorily. The requirements listed are representative of
the knowledge, skill and/or ability required, but do not encompass
all potential job functions. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
job functions.Talbert House employs, promotes and contracts without
regards to race, gender, color, national origin, ethnicity,
disability, veteran status, sexual orientation, age, sex, religion,
or genetic information. Talbert House is an EO/AA
Employer/M/F/Protected Vet/Disabled & an equal provider of
services.AGENCY DESCRIPTIONTalbert House is empowering children,
adults and families to live healthy, safe, and productive lives.
The agency operates within five service lines: Addictions,
Community Care, Community Corrections, Housing, and Mental
Health.
Keywords: Talbert House, Cincinnati , Patient Appointment Scheduler - Primary Care Walnut Hills, Other , Cincinnati, Ohio
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