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Monitoring Center Associate(Second Shift)

Company: Johnson Controls
Location: Cincinnati
Posted on: January 13, 2021

Job Description:

What you will doThe Monitoring Center Specialist is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at a large bank in downtown Cincinnati. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding alarm activities while following standard operating procedures. This role requires heavy phone work as well as taking verbal instructions, typing, reading, speaking and writing.How you will do it* Resolve operational, customer service and/or employee issues.* Operate all call center equipment and peripheral equipment.* Interact with external and internal customers via telephone, email and in person.* Promote a positive customer service atmosphere.* Initiate necessary action when irregular signals are received or trouble develops.* Work with outside repair technicians, guards, etc. to ensure that signals are received properly and that circuits and signaling devices are restored to normal operation.* Notify appropriate authorities and customers if alarm signal is received.* Must be able to adhere to standard operating procedures and special instructions.* Respond quickly and precisely to incoming phone calls.* Document all alarm activity and subscriber phone calls via PC and activity reports.What we look for:* 1+ years utilizing access control and CCTV systems, either as an administrator or security agent.* Experience supporting the administration of access control and/or CCTV software and hardware desired.* Work within a security operations center highly desirous.* College degree or equivalent in a technology related field a plus.* Understanding of IP networking and Microsoft Office systems.* Has a passion to learn and curiosity for how technology functions* Exposure to physical security disciplines, such as access control or CCTV, preferred.* Excellent verbal and written communications* Above average computer and keyboard knowledge and ability to learn new programs* Ability to multi-task and prioritize* Excellent customer service skills and professional demeanorJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.

Keywords: Johnson Controls, Cincinnati , Monitoring Center Associate(Second Shift), Other , Cincinnati, Ohio

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