Casual Part Time - JoAnn Hyde Park
Company: Jo-Ann Fabrics
Location: Cincinnati
Posted on: January 14, 2021
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Job Description:
SUMMARY The Team Member's responsibility first and foremost is
to deliver a premium customer experience by inspiring creativity
within our customers and making JOANN their happy place! All Team
Members drive sales through advanced product knowledge, innovative
merchandising, and cutting counter accuracy. The Team Member's role
is to create an exceptional in-store experience and provide
excellent customer service by interacting and engaging with
customers. The Team Member will also embody characteristics and
perform the duties of Hearts, Hands, Minds, and Inspire. ESSENTIAL
RESPONSIBILITIES HEARTS * Greets every JOANN customer and uses the
F.A.S.T. service model to meet the customer's needs. Asks
open-ended questions to learn about customers' project needs and
escorts them to the desired product's location. Engages in friendly
conversation with customers about their projects while serving them
at the cutting counter, cash register, and sales floor. HANDS *
Processes customer transactions at the cutting counter and cash
register in an efficient and friendly manner with professionalism
and precision. Lift boxes from the truck and receiving area, place,
and arrange items on shelves and racks. Required to enter and exit
truck beds to remove freight. Unloads freight from the truck and
sorts it according to company procedures. Move product from
delivering truck to sales floor as needed. Stocks shelves
accurately according to planogram while maintaining a high level of
productivity and close attention to detail. Maintains high
standards throughout the sales floor by cleaning and recovering
shelves, putting away returns, and cleaning up any spills/messes
with a sense of urgency. MINDS * Invites customers to participate
in store activities such as Education Classes, Custom Framing, and
any other events. Proactively drives sales through product
knowledge, suggestive selling, innovative merchandising and
building strong customer relationships to the JOANN brand. Works to
minimize shrink in the store by following proper policies and
procedures including, but not limited to, cutting counter accuracy,
remnants, damages, and inventory management. INSPIRE * Assists
other Team Members with tasks to ensure that the team exceeds
expectations set by Store Management. Works with Store Management
and other Team Members on projects in a friendly and professional
manner. Assists with training new Team Members on running the
register, cutting fabric, stocking shelves, and customer service.
QUALIFICATIONS * Education Minimum: High School Diploma, GED, or
equivalent* Experience Minimum: No experience required* Experience
Preferred: 1- 3 years previous experience in a customer centric
environment* Part-time status requires availability that meets the
needs of the store. Part-time Team Members are generally scheduled
to work less than an average of 28 hours per week in a measurement
period, as defined by JOANN and are not guaranteed any particular
number of hours per week. Open availability is defined as the
ability to work any and all hours required without restrictions as
to the time of day or day of week, including, but not limited to,
days, evenings, weekends, overnight shifts, and holidays. Hours are
scheduled according to needs of the store and the team member's
availability. Relocation may be required for career progression.
SKILLS / COMPETENCIES * Ability to work with customers and team
members* Ability to maintain a safe work environment* Ability to
interact collaboratively with others* Ability to get work
accomplished through others* Ability to communicate effectively in
a group environment* Ability to work a varied schedule based on
business needs PHYSICAL REQUIREMENTS * Stand during an entire shift
(other than normal break time).* Continuously walk around all areas
of the store throughout shift.* Read written instructions, reports,
and other information on paper and computer screens.* Orally
communicate with customers and other team members on consistent
basis throughout their shift.* Input data on computer keyboard and
handheld units.* Use 2-way radios (hear incoming messages and
provide verbal response).* Push/pull merchandise with appropriate
equipment (carts, bins, etc.) to and from backroom and sales
floor.* Lift, place, and arrange items on shelves and racks.* Bend
down and reach above head.* Climb and descend ladder.* Individually
lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs
on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an
occasional basis, and 50-97 lbs group lifts on an infrequent
basis)* Team Members under age 18 are not permitted to perform
certain duties listed in this job description. They are not allowed
to work the cutting counter or use any energized machines such as
operating a trash compactor, or freight elevator or operating
electric shearing machines. Please contact your manager if you have
any questions regarding the limitations on the duties you can
perform. This position will be located at: 3866 Paxton Ave Ste B
Cincinnati, OH 45209-2367 JOANN is an Equal Employment Opportunity
Employer. This job summary is intended to be brief and does not
list all duties for this position. Nothing in this job description
should be construed as an express or implied contract of
employment. JOANN is an at-will employer, which means that your
employment may be terminated by JOANN or yourself with or without
notice or cause unless the at-will arrangement is modified by a
written agreement signed by both you and and authorized
representative of JOANN.
Keywords: Jo-Ann Fabrics, Cincinnati , Casual Part Time - JoAnn Hyde Park, Other , Cincinnati, Ohio
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