Archer Support Engineer
Company: Skill Demand
Location: Cincinnati
Posted on: January 14, 2021
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Job Description:
TECHNICAL SKILLSMust Have-- Archer configuration and server
maintenance-- Open Systems (Linux)-- Primary app supported with be
Archer and trying to get someone with configuration experience.
We'll also support applications like OpenPages, RATA and Teammate
also being in the mix. There is not a specific project but for
ongoing support and maintenance.-- SQLJOB DESCRIPTIONTHEY WOULD
LIKE SOMEONE WHO CAN BE HIRED FOR THE FUTURE BUT THERE IS NO
GUARANTEEWILL BE REMOTE FOR THE FORESEEABLE FUTURE. WOULD LIKE THEM
TO BE IN SAME TIMEZONE OR 1 - 2 HOURS BEHIND. Software SupportIT
support to configure and maintenance governance and risk
applications. Software support of governance and risk applications
as a member of an agile squad. Being assigned to an agile squad
means this role also participates in all agile ceremonies driving
activities from design to delivery. Follows best practices and
standards and participates in communities of practice to
continuously refine and document these standards.Responsible and
accountable for risk by openly exchanging ideas and opinions,
elevating concerns, and personally following policies and
procedures as defined. Accountable for always doing the right thing
for customers and colleagues and ensures that actions and behaviors
drive a positive customer experience. While operating within the
Bank's risk appetite, achieves results by consistently identifying,
assessing, managing, monitoring, and reporting risks of all
types.We support multiple applications and RSA Archer is the
primary application in scope. ResponsibilitiesNotifies IT
Analyst(s) and/or IT Manager of recurring issues providing
suggested process improvements.Answers incoming support requests in
a timely manner, following the proper processes and procedures for
documenting and resolving issues in a timely manner.Provides
support to users and contacts appropriate internal personnel or
external vendors when further expertise is required.Participates in
the overall maintenance of existing software solutions, including
training and the deployment of changes and upgrades.Adheres to
standards, policies, and pre-established guidelines to perform the
functions of the job.Job Requirements:RequirementsBachelor's Degree
or a combination of education and experience providing equivalent
knowledge;Experience with configuring and supporting RSA Archer
environment. (primary app)Experience with supporting OpenPages
environment. (Linux)Experience with Open Systems
applications.Experience finding application solutions, with the
technical skills and penchant to investigates issue.Experience
monitoring and troubleshooting software releases meeting business
requirementsSQL and PowerShell ExperienceSkill developing and
maintaining positive relationships and the ability to work
cooperatively with internal customers, and external vendors or
suppliers.Ability to work cooperatively and collaboratively with a
group of individuals to make the work of the group successful and
effective.Ability to manage one's time in order to maximize
productivity and effectiveness.SDL2017
Keywords: Skill Demand, Cincinnati , Archer Support Engineer, Other , Cincinnati, Ohio
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