NextGen EHR Specialist II
Company: Ohio Shared Information Services Inc
Location: Cincinnati
Posted on: February 25, 2021
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Job Description:
JOB SUMMARY: The NextGen EHR Specialist is responsible for
resolving NextGen tickets and projects while providing high quality
customer service, properly documenting and timely communication of
ticket/project status'/needs and collaborating with numerous
departments to ensure timely resolution as well as building
relationships that facilitate Member confidence in OSIS and the
organization's team members.
ESSENTIAL JOB FUNCTIONS: The responsibilities listed are
fundamental to the position and must be performed successfully to
achieve the key performance objectives of the role. Other
responsibilities may be assigned. -Builds and maintains Member and
internal relationships to drive mutually beneficial solutions and
drive positive Member experiences; acts as onsite subject matter
expert/consultant and OSIS Member liaison. -Conducts onsite and/or
remote NextGen training. -Receives escalated tickets; resolves or
escalates tickets based on Member, Member need and application
issues; communicates NextGen updates that need completed to resolve
Member issues with other internal resources as needed. -Maintains
up-to-date and accurate ticket status and documentation; for
projects and escalated tickets. -Escalates Member issues, when
appropriate, and clearly communicates steps taken, future steps and
Member needs in ticket to ensure a smooth transition between
internal teams. -Responsible for follow-up on assigned Member
projects; subject matter expert lead, participates in Member
on-boarding meetings, workflow analysis, project conference calls,
NextGen build, remote and onsite training; acts as subject matter
expert to Members and other internal teams; evaluates feasibility
of Member requests. -Develops NextGen template customizations and
System/Practice template configuration. -Assists in educating
internal and external teams of NextGen capabilities and
feasibility. -Lead/conduct/participate on regular Member calls as
assigned for post go live Members to ensure Member compliance with
new technologies, regulation and policies. -Other duties as
assigned. SUPERVISORY RESPONSIBILITIES: This position has no
supervisory responsibilities. WORK ENVIRONMENT: This job operates
in a clerical office setting. This role routinely uses standard
office equipment such as computers, phones, scanners, copy machines
and filing cabinets. PHYSICAL DEMANDS: This is largely a sedentary
role; however, some standing is required. This would require the
ability to stand for long periods of time as necessary while
conducting onsite training. POSITION TYPE/EXPECTED HOURS OF WORK:
This is a full-time position. Days and hours of work are Monday
through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend
work may be required as job duties demand. TRAVEL: This position
requires 25 - 50% travel. REQUIRED EDUCATION AND EXPERIENCE:
=Bachelor's degree in a healthcare or related field or 5+ years'
experience with the NextGen software product. -2+ years of training
and support experience of an EHR for clinical staff including
providers. -NextGen software experience. PREFERRED EDUCATION AND
EXPERIENCE: -NextGen EHR certification. -NextGen EHR CHC/FQHC set
up/workflow experience. -Direct clinical operations experience.
ADDITIONAL ELIGIBILITY QUALIFICATIONS: -Must be NextGen Certified
(NCP) or receive certification within 6 months of hire. -Must
maintain NCP certification. TELECOMMUTING AND TECHNICAL
REQUIREMENTS: This position is considered a remote position with
full telecommuting privileges.
Must have: -Cable or Fiber Internet Service -Download speed of
20Mbps or higher -Upload speed of 5Mbps or higher OTHER DUTIES:
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice. PI130791974
Keywords: Ohio Shared Information Services Inc, Cincinnati , NextGen EHR Specialist II, Other , Cincinnati, Ohio
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