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VoIP Communication Engineer I

Company: CBTS TECHNOLOGY SOLUTIONS LLC
Location: Cincinnati
Posted on: June 12, 2021

Job Description:

Job Purpose

This position is responsible for technical support for Communication Practice-related business products and services supported by Business Operations. This operational position requires the Engineer to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary support in order to resolve the customer's issues and/or fulfill requests in a manner that meets or exceeds agreed upon Service Level Agreements (OLAs/SLAs) with internal/external customers.

Essential Functions

Provide technical support to internal/external customers for VoIP-related incidents, requests, and inquiries relating to a variety of business products and services (80%) Document work updates in a company-provided ticketing system until a resolution is complete and the ticket is closed with the customer (10%) Collaborate with other analysts to determine resolutions for customer incidents and requests (10%) Other duties as assigned

Experience/Background

2 to 3 years of general work experience Experience in a Service Desk or VoIP-related technical support environment Experience in a network or voice administrative role

Education

Four years of High School or equivalent required Cisco CCNA Certification or equivalent required

Special Knowledge/Skills

Excellent written and oral communication skills Excellent customer service and conflict resolution skills Working understanding of Information Technology and computing systems Working understanding of IP networking fundamentals Familiar with Microsoft applications such as Windows operating system, Office applications, Outlook, and SharePoint Familiar with common ticketing systems (Ex. ServiceNow) Demonstrated desire for self-directed education regarding IP networking and VoIP technologies

Miscellaneous

Shift work is required, as this is a 24-hour operations environment. This includes working weekends, holidays, and during natural disasters/adverse weather conditions.

Keywords: CBTS TECHNOLOGY SOLUTIONS LLC, Cincinnati , VoIP Communication Engineer I, Other , Cincinnati, Ohio

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