COME BUILD YOUR FUTURE WITH PRESIDIO!
We know technology is the key to success in a connected world.
The innovative solutions we provide our clients can unlock
possibilities that transform their business. While technology
permits that connection, technology without imagination and
ingenuity cannot be effective. At Presidio, we know that its our
people that make the connections happen.
WHY YOU SHOULD JOIN US? You will set your
career on track for outstanding achievement with a company that
knows no limits. Presidio is a leading IT solutions provider
focused on Digital Infrastructure, Business Analytics, Cloud,
Security & Emerging solutions.
THE ROLE:Cybersecurity Engagement Manager
Presidio is seeking a Cybersecurity Engagement Manager
to join our team in a remote capacity. The Engagement
Manager works with the customer, Presidios consulting, sales, and
internal operations teams to create a comprehensive engagement
plan. Additionally, you will oversee the Cybersecurity consulting
effort and makes sure the engagement is completed on time and on
budget and will act as an advocate for the customer ensuring that
the end product meets the requirements of that client in accordance
with the terms of the signed Statement of Work (SOW).
To that end, the Engagement Manager uses formal and informal
control measures throughout the term of the engagement or
engagement. The formal control measures are documented in the
section below. Informal controls are the daily productive and
supportive interactions with the engagement team members. This
informal control enables the Engagement Manager to learn about
problems as they occur and take immediate steps to resolve them. At
the completion of the engagement a formal closeout process is
performed, appropriate to each engagements level of complexity.
There are two objectives for the closeout process. The first
objective is to support Continuous Improvement through the open
discussion of the positive and negative aspects of the engagement,
with the future aim to repeat and disseminate positive aspects, as
well as avoid negative ones. The second aim of engagement closeout
is to assess overall client satisfaction.
Identify Engagement Tasks
Understand the documentation of exactly what must be done in
order to complete a particular engagement, including client tasks.
Through a facilitated session with all engagement team members, the
activities and tasks of the engagement are established. This
information is examined to ensure that it is consistent with the
Statement of Work (SOW). The information gleaned from this effort
will become the foundation of the Work Plan.
Create a Timeline with Consulting Lead
Once the tasks are identified, the level of effort to complete
the tasks and a schedule is estimated. Extremes in estimating
should be avoided, thus, the estimate has a high probability of
realization. Additionally, close attention should be paid to long
lead items as they often extend timelines.
Working with Practice Directors, the Engagement Manager assigns
consulting staff to each of the tasks identified in the engagement.
See Appendix A: Presidios Practice-base Resource Matrix. If
multiple resources are assigned to a given task, one individual
should be identified as being accountable for completing the
The Engagement Manager, in conjunction with the consulting team
assesses the engagement and identifies potential areas of risk and
their consequences. Risks are typically associated with assumptions
or unknowable information that might affect the cost, effort level
or timeline of an engagement. Examples of risks might include soft
equipment delivery dates, potential engineer resource restrictions
due to multiple engagements scheduled in a close timeframe or
technical design failure.
Communicate the Work Plan
It is the Engagement Managers responsibility to communicate the
Work Plan to the customer and delivery team and to keep all parties
informed of progress and changes.
Manage and Control Scope
The engagement scope defined in the Statement of Work must be
adhered to or the engagement is doomed to fail. The Engagement
Manager is responsible for keeping the team within the bounds
defined in the SOW. If a need to go out of scope arises, the
Engagement Manager uses the Change Control procedures to redefine
the scope. Once the client and Engagement Manager agree to the
scope change, the Engagement Manager communicates the new
definition to the team.
Manage Effort and Progress
Managing effort and progress is of critical importance to the
engagement. The Engagement Manager must ensure the consulting team
and client perform their activities within the time identified in
the engagement plan. The Engagement Manger must pay close attention
to tasks that are on the critical path and move quickly to adjust
to changes. Any deviations in the level of effort or progress must
be communicated to the team immediately.
As new issues present themselves, they are documented and
assigned to a resource. That resource then works the issue until a
resolution is found and reports back to the Engagement Manager. The
Engagement Manager informs the team of the resolution.
Areas of risk identified in the planning phase must be
continually monitored and controlled. Furthermore, as new risks are
identified, they must be documented and controlled.
Acustomer satisfaction form is filled out by the client. This
form helps determine the quality of the services performed by the
engineer and engagement management staff.
Profit & Loss Study
The overall profitability of the engagement is determined by
comparing the sales quote with actual hours and expenses.
Technical Lessons Learned Study
A review of the technical architecture is performed to see if it
accomplishes the specifications outlined in the SOW. Also, the
implementation method is examined to determine if mistakes were
- Proven ability to deliver larger and multi-phase Cybersecurity
- Excellent customer-facing and written and verbal communication
- Comfort with delivering low to medium complexity
- Strong project, program, and time management skills are
- Adept at resource coordination, meeting facilitation and
- Demonstrated ability to manage diverse, cross-functional and
ad-hoc engagement teams
- Ability to manage time and priorities as a 100%-remote team
- Write clear and concise documentation
- Knowledge of MS Project and MS Office 360
- Ability to function autonomously and make good business
decisions, at times with minimal data and input from greater
- PMP Certified, or have documented a path and timeline to obtain
certification (expected within one year of hire)
Additional Desired Skills:
- Experience with process automation (e.g. Microsoft Power
- CISSP, CISM, CISA
Education and Experience:
- Bachelor Degree or the equivalent work experience and/or
- 5+ years experience as a Project Manager (Cybersecurity Project
Manager is strongly desired)
- Previous experience managing Cyber Security engagements (e.g.
Offensive Security, Information Security Governance) in a
consulting delivery environment
- Knowledge of waterfall life cycle management practices
Presidio is committed toDiversity, Equity, and
Inclusion at the highest levels and has strengthened its drive to
build and drive systemic DE&I change process across all levels
of the organization. Cultivating a
culture of inclusion where the expression of all our differences
are valued, celebrated, and add to our collective
Presidio is a leading global IT solutions provider assisting
clients in harnessing technology innovation and simplifying IT
complexity to digitally transform their businesses and drive return
on IT investment. Our Digital Infrastructure, Business Analytics,
Cloud, Security & Emerging solutions enable our almost 7,000 middle
market, enterprise, and government clients to take advantage of new
digital revenue streams, omnichannel customer experience models,
and the rich data insights generated by those interactions.
We serve as an extension of our clients IT teams, providing deep
expertise and letting them focus on their core business. Within
Presidios 40+ US offices and offices in Ireland, London, Singapore,
and India, we support 2,800+ professionals, including 1,600
technical engineers. Presidio is a trusted advisor to our clients
on a national level while also bringing our global scale and
expertise to bear.
For more information visit:www.presidio.com
Presidio is an Equal Opportunity
/ Affirmative Action Employer / VEVRAA Federal Contractor. All
qualified candidates will receive consideration for this position
regardless of race, color, creed, religion, national origin, age,
sex, citizenship, ethnicity, veteran status, marital status,
disability, sexual orientation, gender identification or any other
characteristic protected by applicable federal, state and local
statutes, regulations and ordinances.
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