The IT Service Technician III's role is to support and maintain
in-house computer systems, desktops, peripherals, applications, and
supervising the support staff. This includes installing,
diagnosing, repairing, maintaining, and upgrading all hardware and
equipment while ensuring optimal workstation performance. The
person will also troubleshoot problem areas in a timely and
accurate fashion, and provide end user training and assistance
where required. The IT Service Tech I or II reports to the IT
Service Tech III and IT Support Manager.
Analyzes and resolves hardware/software/problems such as
operational discrepancies, job aborts, and network issues. Refers
problems to appropriate person when IT Service Technician's best
efforts cannot resolve.
Assist in preparing, maintaining, and upholding procedures for
logging, reporting, and statistically monitoring PC
Accurately document instances of hardware failure, repair,
installation, and removal.
Liaise with, and provide training and support to, end users and
staff on computer operation and other issues.
Install, configure, test, maintain, monitor, and troubleshoot
end user technology, networked peripheral devices, and networking
Where required, install, configure, test, maintain, monitor, and
troubleshoot associated end user workstation software and
networking software products.
Perform on-site analysis, diagnosis, and resolution of complex
technical problems for a variety of end users, and recommend and
implement corrective hardware and software solutions, including
off-site repair as needed.
Receive and respond to incoming calls and/or e-mails regarding
Assists in development, maintenance and improvement of
Information Technology department procedures
Manage and/or provide guidance to junior members of the
High School Diploma or equivalent and a minimum of five years of
similar experience required or an equivalent combination of
education and experience.
Must possess skill in Microsoft Office, specifically Word,
Excel, PowerPoint, Visio, Project, and One Note.
Some level of self-paced training experience.