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IT Service Tech I

Company: Hard Rock Hotels and Casinos
Location: Cincinnati
Posted on: June 12, 2021

Job Description:


The IT Service Technician III's role is to support and maintain in-house computer systems, desktops, peripherals, applications, and supervising the support staff. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. The IT Service Tech I or II reports to the IT Service Tech III and IT Support Manager.


Analyzes and resolves hardware/software/problems such as operational discrepancies, job aborts, and network issues. Refers problems to appropriate person when IT Service Technician's best efforts cannot resolve.

Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.

Accurately document instances of hardware failure, repair, installation, and removal.

Liaise with, and provide training and support to, end users and staff on computer operation and other issues.

Install, configure, test, maintain, monitor, and troubleshoot end user technology, networked peripheral devices, and networking hardware products.

Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.

Perform on-site analysis, diagnosis, and resolution of complex technical problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair as needed.

Receive and respond to incoming calls and/or e-mails regarding technology problems.

Assists in development, maintenance and improvement of Information Technology department procedures

Manage and/or provide guidance to junior members of the team.


High School Diploma or equivalent and a minimum of five years of similar experience required or an equivalent combination of education and experience.

Must possess skill in Microsoft Office, specifically Word, Excel, PowerPoint, Visio, Project, and One Note.

Some level of self-paced training experience.


Keywords: Hard Rock Hotels and Casinos, Cincinnati , IT Service Tech I, Other , Cincinnati, Ohio

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