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Sr. Event Technology and Operations Manager

Company: Zendesk, Inc.
Location: California
Posted on: June 12, 2021

Job Description:

Sr. Event Technology and Operations Manager This job is available in 5 locations Job Id R16458 Zendesk is looking for a Sr. Event Technology and Operations Manager who can join our Digital Experience team. We play hard, work harder, and strive to be humble, empathetic, and a little weird. We spend a lot of time together under stressful situations so we must get along, trust each other, and have fun with one another. You will be responsible for recommending, deploying and managing event technology solutions (including webcasting and virtual event platforms, video production tools, streaming services and registration systems) and will operationalize reporting processes for digital and virtual events.Our future team member is data driven, technically savvy and has an innovative approach in driving event technology initiatives. If you're that person, you'll also have flawless cross-team communication, proven virtual, technical and project management skills, and a strong eye for data and details. Responsibilities include: Researching, evaluating and recommending new technologies to support evolving event needs and requirements Managing the onboarding and implementation of a strategic event technology portfolio Partnering with the Marketing Operations team to maintain integration and strategic alignment between event tools and existing martech stack, as well as assessing required capabilities for new tools. Continually testing and measuring efficiency of event technology solutions Working with events team, campaign leads and global partners to provide guidance on appropriate event technology platform that meets specific event requirements Managing all aspects of the strategic events registration platform (currently Splash) Utilizing continuous training tools to keep abreast of Splash registration platform features and standard methodologies and updating partners on any changes and necessary updates Creating and maintaining training and process documents for event technology and registration platforms Managing the implementation of events website redesign Developing reporting dashboards for tracking and analyzing event data and metrics Our Successful Candidate: Maintains a disciplined and effective project management approach to strategic events Has a strong aptitude for learning new technology tools and systems Has a technical background in event tools (IDEALLY with Splash) to help set-up, manage, and analyze our registration sites Provides strong executive presence and ability to provide solutions in complex situations Works effectively and comfortably with leaders and partners within the function, across functions, and outside of the organization! Position Skills and Requirements 8+ years combined corporate event experience, working for at least one SaaS-based B2B technology company Familiarity with registration software (IDEALLY Splash) or complex databases required Strong digital events operations experience"efficient in a wide range of day-to-day events processes and programs, and thrives in a very fast-paced and collaborative environment Proven understanding of system integrations, including SSO and APIs to support the event technology requirements Success in managing cross-functional teams as well as 3rd party vendors Strong reporting and analytics skills"a successful candidate has direct experience with Salesforce, Eloqua, Splash, and other digital event platform technologies Experience presenting metrics and progress to goal to senior leadership Please be kind, fun, and willing to take on stress with a smile! At Zendesk, we believe that every great customer relationship stems from a conversation. So we built a customer service software company that designs solutions to foster better customer relationships. From large enterprises to startups, powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at . We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information. Get tailored job recommendations based on your interests. Location Remote, United States of America Job Type Regular

Keywords: Zendesk, Inc., Cincinnati , Sr. Event Technology and Operations Manager, Other , California, Ohio

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