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Air Network Integration Sr. Program Manager

Company: Amazon.com, Inc.
Location: Erlanger
Posted on: June 12, 2021

Job Description:

Amazon Air is seeking an Air Network Integration Sr. Program Manager to join the leadership team of Air's dedicated Network Control Center (NCC). NCC serves as the tactical execution arm of Amazon Air ensuring all daily flight operations are coordinated in a safe, efficient and on-time manner.

The Air Network Integration Sr. Program Manager delivers results for Amazon Air by mitigating imminent risk to the network, building cross-functional processes which enable scale, hiring and developing talent, and creating network management and capacity strategies which protect customer experience. They will be expected to build and utilize metrics which bring visibility to performance misses to better drive performance and optimization of the customer experience during contingencies.

Responsibilities include, but are not limited to:

  • Collaborate with internal stakeholders to build metrics and KPI's which support Amazon Air's business objectives
  • Lead initiatives to introduce and deploy comprehensive operating procedures and capacity management plans
  • Coach, develop, and lead NCC staff
  • Serve as escalation point for critical network issues across multiple shifts
  • Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
  • Identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations
  • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
  • Excellent communication, both verbal and written

BASIC QUALIFICATIONS

  • Bachelor's degree, preferably in aviation, transportation, business, operations management, industrial engineering or related field
  • 5+ years applicable professional experience in manufacturing, distribution, transportation, airline or customer service environment
  • Professional experience with VBA, Tableau, and SQL (or other query language)
  • 5+ years managing employees or applicable airline experience

PREFERRED QUALIFICATIONS

  • 4+ years Amazon experience in a Fulfillment Center, Sort Center, or transportation network management team
  • 5+ years experience in an airline management position
  • 5+ years airline operations center experience
  • MBA or Master's Degree in Supply Chain, Engineering, or other quantitative discipline
  • Prior use of Lean and/or Six Sigma in a business process environment
  • Prior experience working in a Distribution Center/Fulfillment Center Amazon

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

#AmazonAir

Keywords: Amazon.com, Inc., Cincinnati , Air Network Integration Sr. Program Manager, Other , Erlanger, Ohio

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