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REMOTE Application Development Manager

Company: FirstGroup America, Inc.
Location: Cincinnati
Posted on: September 16, 2021

Job Description:

A client in the Cincinnati, OH area is looking for a Remote Application Development Manager to join their Team. This individual will be responsible for the managing and coordinating software product development projects by focusing on technical feasibility, design optimization, and L2/L3 level production issues and resolution. This role will be hands-on role supporting the products on Cloud platforms (AWS & Azure) as well as managing the L2/L3 engineers & developers. The ideal candidate would have a background in software product development, past experience managing an offshore App Dev Team, and have solid AWS/Azure cloud background. The role is considered to be 90% Management and less than 10% Development and has around 30 individuals reporting up to them.

Oversees, manages, and builds the L2/L3 vendor Application development & L2/L3 support team.

Build proactive performance monitoring, alerting, error reporting and deployment automations.

Act as the escalation point for production support to diagnose, triage and resolve customer issues.

Collaborates with internal and external engineering teams, architects, and developers throughout FGA network to ensure alignment.

Lead in cost optimization, capacity planning, tuning systems stability, provisioning and scaling of the production cloud infrastructure.

Resolve operational issues (L2 or L3) by analyzing the root causes or assisting in the process.

Implement best practices to align Cloud provider recommendations e.g. WAR from AWS.

Partners with vendor to develop short and long-term product roadmaps to ensure continuous improvement of applications.

Work closely with development teams to capture and document Application Maintenance and support procedures.

Work with DevOps lead to implement Production Operations best practices, tool configuration and ALM tools like JIRA and Release Automation

Oversee and ensure the integrity of production systems on a day-to-day basis to ensure uninterrupted services

Fix both application and infrastructure production issues and dynamic content problems logged by Customers and Business users.

Refer frequently occurring incidents to Developers for Problem resolution


Experienced supporting solutions built on cloud managed services in any of the three major public clouds AWS or Azure

In-depth knowledge of the primary AWS services (EC2, Dynamo DB, Lambda functions, DS, Route53 & S3).

Experience and participation in one or more of the following teams: DevOps, Production Support, or Software Engineering with real-world hands-on experience in building and deploying enterprise solutions

Local to Cincinnati, OH
10+ years of corporate IT application development & support management experience working with offsite support teams for cloud applications.

3+ years of large-scale software development or application engineering with recent coding experience in two or more of the following languages: Java, JavaScript, Node.js, .NET, Python

Application Development Background managing offshore teams

B.S. degree in Information systems, engineering, computer science, or equivalent technical field.

Keywords: FirstGroup America, Inc., Cincinnati , REMOTE Application Development Manager, Other , Cincinnati, Ohio

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