IT Service Manager
Company: TriHealth Inc.
Location: Cincinnati
Posted on: September 16, 2021
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Job Description:
An employer in the Cincinnati area is looking for an IT Service
Manager for a direct hire opportunity. This person will report
directly to the Director of IT Infrastructure and have 5+
managerial peers as well as 15-20 direct reports (FTEs and
contractors). They will be responsible for providing oversight for
the operations and support of IS systems that fulfill the needs of
the business, and provides input to the Director as well as to peer
direct reports responsible for other aspects of IT infrastructure.
The IT Service Managers role is to supervise and maintain the
organizations ITSM program which consists of supporting all devices
used by the end users. The manager should foster a
customer-oriented culture and mindset driven by continual service
improvement techniques. They also will work with IS and business
operations teams to ensure good coordination of IS changes without
impacting business processes, build/maintain relationships with
other IS leaders to develop a clear understanding of business
needs, ensure cost-effective delivery of IS services to meet those
needs, and respond with agility to changing business priorities.
They also will be in charge of the annual operating and capital
expenditure budget for their area of responsibility and manager
expenses to stay within plan. Additional duties include
participating in the assessment of external and internal technology
capabilities as well as staying current on new technologies and
service management practices.
Healthcare and/or enterprise level experience
Experience maintaining a budget
Experience managing contractors (approving time cards etc)
Experience with Epic Client Solutions
Bachelors Degree in Information Systems or related field, or
Associates with more years experience/cert
8+ years IT experience
4+ years experience in an IT managerial/supervisor role
coordinating desktop support teams over multiple sites
Experience overseeing the direction, development, and
implementation of software solutions
Experience working with members of the business outside of IT
and/or external customers
Keywords: TriHealth Inc., Cincinnati , IT Service Manager, Other , Cincinnati, Ohio
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