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IT Service Manager

Company: TriHealth Inc.
Location: Cincinnati
Posted on: September 16, 2021

Job Description:

An employer in the Cincinnati area is looking for an IT Service Manager for a direct hire opportunity. This person will report directly to the Director of IT Infrastructure and have 5+ managerial peers as well as 15-20 direct reports (FTEs and contractors). They will be responsible for providing oversight for the operations and support of IS systems that fulfill the needs of the business, and provides input to the Director as well as to peer direct reports responsible for other aspects of IT infrastructure. The IT Service Managers role is to supervise and maintain the organizations ITSM program which consists of supporting all devices used by the end users. The manager should foster a customer-oriented culture and mindset driven by continual service improvement techniques. They also will work with IS and business operations teams to ensure good coordination of IS changes without impacting business processes, build/maintain relationships with other IS leaders to develop a clear understanding of business needs, ensure cost-effective delivery of IS services to meet those needs, and respond with agility to changing business priorities. They also will be in charge of the annual operating and capital expenditure budget for their area of responsibility and manager expenses to stay within plan. Additional duties include participating in the assessment of external and internal technology capabilities as well as staying current on new technologies and service management practices.

Healthcare and/or enterprise level experience

Experience maintaining a budget

Experience managing contractors (approving time cards etc)

Experience with Epic Client Solutions
Bachelors Degree in Information Systems or related field, or Associates with more years experience/cert

8+ years IT experience

4+ years experience in an IT managerial/supervisor role coordinating desktop support teams over multiple sites

Experience overseeing the direction, development, and implementation of software solutions

Experience working with members of the business outside of IT and/or external customers

Keywords: TriHealth Inc., Cincinnati , IT Service Manager, Other , Cincinnati, Ohio

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