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Operations Supervisor

Company: First Student
Location: Cincinnati
Posted on: October 12, 2021

Job Description:

Operations Supervisor


Why Work at First?

Excellent question! With over 800 locations across our divisions, you will have exponential growth opportunity. Furthermore, because safety is our number one priority, you will work in a safe and positive work environment every day. Lastly, you will receive a competitive benefits package that includes: 401k with company match, paid time off, and a complete insurance plan after 30 days of employment (health, dental, and vision).

Responsibilities of an Operations Supervisor

  • Ensures home to school routes are covered in a timely and efficient manner, working with Dispatch.
  • Reviews calculated athletic trip tickets for accuracy and makes corrections as needed.
  • Interfaces with drivers about their concerns and performance issues; ensures driver awareness of sleeping children and placard programs.
  • Investigates client complaints (e.g., school administrators, teachers, parents, students) and coordinates resolution.
  • Works with supervisors and the drivers in getting students to school on time; watches driver roll-outs and roll-in to monitor safety issues; identifies obvious mechanical problems (e.g., broken lights); monitors driver pre-trip and post-trip inspections. Other activities include, for example, random bus inspections, office cleanliness, and shop conditions.
  • Ensures achievement of on time performance goals, working with school district staff, drivers, and dispatch (e.g., eliminate early or late arriving buses.
  • Monitors driver safety and makes Injury Prevention (IP) contacts with drivers to identify and resolve safety issues; participates in safety meetings. Initiates disciplinary action for drivers (e.g., absence, tardiness) consistent with company policy.
  • Monitors attendance for home to school and athletics to ensure attendance is at appropriate levels.
  • Coordinates summer school requests, working with school staff and Contract Manager.
  • Assists Contract Manager with review and resolution of union grievances.
  • Ensures dispatch staff assigns spare drivers and buses as required or provide on time coverage of routes.
  • Other duties as assigned.

What we would like the Operations Supervisor to possess:

  • High School Diploma or equivalent
  • 3-5 years experience in transportation
  • 2-3 years supervisory experience preferred
  • CDL B with S and P endorsements
  • Computer literate with working knowledge of Word, Excel, and PowerPoint
  • Familiar with basic vehicle mechanical processes and maintenance
  • Ability to effectively prioritize tasks and manage time effectively
  • Good verbal, written, and relational communication skills, with ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials, and general public
  • Fluent in English
  • Work extended hours regularly, including weekends
  • Demonstrate regular and consistent attendance and punctuality
  • Possess working vehicle to travel with in service area as needed


Apply today to join our team


We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

Keywords: First Student, Cincinnati , Operations Supervisor, Other , Cincinnati, Ohio

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