Demonstrate respect, dignity, kindness and empathy in each
encounter with all patients, families, visitors and other employees
regardless of cultural background.
Safely and accurately performs venipunctures, arterial and
capillary specimen collections as requested in adults, children and
infants. Includes interpretation of physician orders and
insuring all requests are accurately and completely processed in
the information system. Completes all required compliance
High School Diploma or GED and computer literate.
Valid Driver's License and meet medical center insurance
requirement (necessary to work at the Edgewood facility due to the
need for phlebotomists to cover nursing home draws and drive a
Greets patients using the AIDET (PHLEBOT) model, giving
instructions and directions as necessary to provide quality patient
experiences. Evaluates physician orders for type of specimens, time
of draw and any specific specimen handling requirements. Uses work
lists to organize draws.
Uses hospital and laboratory computer systems to obtain
information and clarify requests. Uses a PDA for patient
identification, various printers and phones to communicate with
other departmental staff, obtain labels and organize work.
Communicates with physician offices to obtain diagnosis coding
information and do problem solving. Communicates with pharmacy and
other patient care staff to assure proper, timely collection of
various medication levels and tolerance tests.
Safely collects quality samples according to laboratory policies
and procedures (for the accurate and timely completion of testing).
Uses a variety of collection devices/sharps to obtain
specimens. Collects culture specimens as required to meet
quality goals. Handles a variety of body fluids in order to obtain
and process specimens for laboratory testing.
Cleans, organizes, rotates and stocks phlebotomy work areas,
carts, OP draw sites and inpatient units to maintain a safe and
Must have knowledge of collection and ordering requirements for
reference labs as well as other specialty testing labs.
Demonstrates knowledge of Laboratory Compliance policies and
procedures as well as internal mandatory computer based learning
Required to collect specimens at other healthcare facilities as
needed. Required to cover at other laboratory sites across the
system as needed. Utilizes courier car as necessary.
Must meet required safe driver standards.
Attends in-services and continuing education seminars to enhance
personal and professional growth
Enhances professional growth and development of self, department
staff, other hospital personnel, community and students by
participation in continuing education, and in-service training and
the School of Medical Technology.
Implements ICARE principles using communication skills and human
relations to promote quality patient care and productive working
Performs other duties as assigned.