Specialist, IT System Support

Company: EVO Payments, Inc.
Location: Cincinnati
Posted on: November 23, 2021

Job Description:

Specialist, IT System Support Summary Serve as frontline technical support staff for local and remote personnel to obtain technical support for PC workstation hardware, software and connectivity to network systems. Work closely with other with team members. Perform PC desktop support, troubleshoot and repair hardware and software, and address other technical issues in a timely manner. Document activities within the assigned Help Desk system, Install, monitor and maintain hardware providing Local Area network (LAN) services. Assist in support of Wide Area Network (WAN) and Local Area Network (LAN) equipment and services. Monitor and document Operations system What you'll do: ------------------- Resolve operational problems within the defined schedules and service level agreements. ------------------- Analyze root causes of operational malfunctions and provide resolutions. ------------------- Handle escalated issues and follow-up on outstanding issues promptly. ------------------- Develop preventive measures and document issue resolution procedures. ------------------- Manage job calendars and flows to ensure timely completion. ------------------- Recommend process improvements to improve operational efficiency and cost-effectiveness. ------------------- Evaluate current operational processes and recommend improvements. ------------------- Monitor system operations and troubleshoot problems. ------------------- Assist in budget preparation and resource allocation for support services. ------------------- Install, support and maintain network and system tools. ------------------- Manage job scheduling tool and monitor repair activities. ------------------- Maintain daily logs of operational issues and maintenance activities. ------------------- Contribute to business meetings and report on issue status. ------------------- Develop support plan to prioritize and resolve multiple issues. ------------------- Address customer issues promptly and accurately. About you: ------------------- Bachelors' Degree in Computer Science, Information Systems or equivalent work experience is required. ------------------- 5+ years' experience in an IT Systems infrastructure position. ------------------- 2 years' experience in the credit card industry, preferred. ------------------- Strong knowledge of risk/underwriting/accounting concepts and methodologies. ------------------- Strong program management/project management/execution and delivery oversight; Project Management certification a plus. Why work at EVO? ------------------- Learn from and grow with a worldwide payments industry leader ------------------- Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more ------------------- Thrive in a collaborative culture that supports innovation ------------------- Take advantage of a supportive work-life balance ------------------- Benefit from global career opportunities and advancement EVO Payments, Inc. is a leading payment technology and services provider. EVO offers an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across North America and Europe. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves. Disclaimer The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.-- It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position. EVO Payments Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Keywords: EVO Payments, Inc., Cincinnati , Specialist, IT System Support, Other , Cincinnati, Ohio