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Commercial Escalation Team Lead

Company: Roto-Rooter
Location: Cincinnati
Posted on: January 16, 2022

Job Description:

Roto-Rooter Services Company has an excellent opportunity available in the National Sales Department for a Customer Systems Coordinator. Shift hours: 10:00AM to 7:00PM M-F. This position reports to Brian Austing, Manager of Commercial Customer Service.

Liaison with assigned customers Computerized Maintenance Management System platforms for day-to-day operations and issue resolution Maintain customer relationship (internal and external) through regular contact via phone, email and face-to-face meetings (requiring occasional travel) Maintain all work orders with current status and ensure timely follow-up and completion Assist service technicians/branches/call centers with Electronic Work Order processes Coordinate quote submission, approval and completion of the work order Communicate with all parties to ensure complete customer satisfaction on all problems / issues / opportunities Provide reporting as required to National Sales department 24/7 (evening/weekend) on call rotation schedule
Must have excellent computer software skillsExcellent verbal/written communication skills- primarily phone communicationOrganizational and analytical skills with attention to detail and deadlinesThree years of customer service experienceSalesforce experience preferredAt Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. Thats why we are proud of our extensive employee benefit package including:
Medical insurance Prescription Drug CardDental Insurance Paid Vacation Paid Training Life Insurance 401K Retirement Savings Plan Tuition Reimbursement Profit sharingWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.IN1231

Keywords: Roto-Rooter, Cincinnati , Commercial Escalation Team Lead, Other , Cincinnati, Ohio

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