Contact Center - Customer Support Representative
Company: Tata Consultancy Services
Location: Mason
Posted on: May 15, 2022
Job Description:
Salary - $15 per hour (Upto $35,000 Annually) Job Location -
Cincinnati, OH Responsibilities
- Receives and answers phone calls from a variety of customers
who are calling for service regarding their accounts and helps
resolve them with accuracy and efficiency.
- Communicates with customers regarding service requests or
problems.
- Documents, evaluates and resolves customer's inquiries.
- Works with other departments to complete customer requests and
minimize escalations.
- Represents our customer with professional pride to internal and
external customers.
- Consistently meets/exceeds set quality and productivity
metrics.
- Functions within a team based environment, and actively
participates in achieving team goals. Qualifications
- High School diploma, GED or equivalent.
- Minimum 1 year of experience with call center or customer
service experience/training.
- Fundamental computer knowledge and maneuverability within
window applications.
- Basic understanding of Microsoft office suite, specifically
Word and Excel.
- General understanding of life and health insurance, annuity,
and investment products is a plus. Behavioral & Leadership
Competencies
- Ability to maintain the confidentiality of customer and company
information.
- Ability to work independently and seek additional opportunities
when able.
- Good verbal and written communication skills. Benefits
- Medical and Insurance benefits
- Exciting Incentive Plans
- Permanent Job Security
- 401(k)
- 10 Paid Leaves
- 10 US Holidays
- 5 Sick Leaves
- Medical Insurance
- Dental Insurance
- 4% Bonus Based On Performance
- Strong candidates to be offered free FINRA Training About Us
Tata Consultancy Services (TCS) is one of the world's largest IT
services and consulting firms. We partner with more than a third of
the Fortune 500 companies across industries in North America,
helping them to successfully navigate today's competitive
challenges of rapid business and digital transformation. - Our
extensive industry expertise and sharp focus on customer service
has resulted in TCS being one of the fastest-growing technology
companies in the world, with 446,000 employees operating in 46
countries. In America, TCS has been one of the two top local
recruiters of IT services talent for the past five years. Inbound,
Outbound, "Call Center", "Customer Care", Help-Desk, Support
Keywords: Tata Consultancy Services, Cincinnati , Contact Center - Customer Support Representative, Other , Mason, Ohio
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