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Front Desk Representative

Company: Her M.D., Inc.
Location: Cincinnati
Posted on: May 15, 2022

Job Description:

Job Description Our front office HerMD Team members are the first faces our patients see when they enter our building and therefore the successful candidate will possess a positive attitude, a smiling face, and exceptional organizational and customer service skills This position part time position (4 days per week). Other responsibilities will include but are not limited to the following: Opening and closing office Greeting and assisting patients and visitors Answering phones and returning messages Routing messages to appropriate channel Entering Sevocity tasks Checking in lab patients, alerting Clinical care team for orders Checking in GYN patients and providing them with appropriate paperwork Ensuring patient paperwork is completed thoroughly Scanning and uploading patient insurance/license and confirming eligibility Collecting copays and reminding patients of balances and collecting payments Checking patients out and collecting any procedure payments Scheduling patients for follow up appts Providing patients with samples/brochures requested by provider Rescheduling patients when provider schedule changes Handling patient billing questions and refer them to the proper channel Checking in spa patients Ensuring that spa patient forms have been completed or assisting patients with filling out forms on an IPad Assisting spa patients with product or service questions Checking out spa patients and collecting payment for services and/or products Helping patients redeem their gift cards Logging/redeeming patient rewards points Assisting patients with Venmo tip payments to spa providers Creating daily checkouts for gyn and/or spa and attaching all necessary forms Accepting mail/packages for the office Fielding sales reps/vendor calls and visits to the office Keeping reception area clean and sanitizing front desk area and office supplies Monitoring bathroom supplies Notifying providers/MA staff with schedule changes Selection of music and monitoring of office sound system Monitoring and updating of multiple software program/apps used at the front desk Company Description At HerMD, we are revolutionizing women---s healthcare. From gynecology and menopause to sexual medicine and medical aesthetics, our female-focused centers provide a safe, trusted space for women to address all of their healthcare needs, no matter how personal. This is an opportunity to build a fulfilling career of purpose with a mission to educate, advocate for, and empower women. HerMD currently has clinics in Ohio and Kentucky --- with plans to expand to Indiana and Tennessee soon

Keywords: Her M.D., Inc., Cincinnati , Front Desk Representative, Other , Cincinnati, Ohio

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