Operational Support Specialist

Company: Joey
Location: Cincinnati
Posted on: May 16, 2022

Job Description:

Job Description Joey is a young and growing local delivery service. Joey provides customers with an innovated method of locally transporting personal belongings, purchases, and really, just about anything. Using a smartphone, it only takes about a minute or two to place a delivery request, and from there, you are connected with a local driver with the necessary vehicle type to complete the delivery. We move just about anything, from business documents up to an entire house move. We are looking for candidates to fill our Operational Support Specialist role. This role is to help keep our day to day operations running smoothly across all our territories. The main component of this role are support for incoming calls from businesses, customers and drivers to our office line. This role requires a laptop and phone to successfully complete the necessary tasks. Training and onboarding will be completed at our office in Kenwood. Once you are trained and up to speed with the position, it can be worked remotely. We are looking for part time employees to fill shifts: Monday, Tuesday, Wednesday, Thursday, Friday: 8a-12:30p Thursday, Friday: 12p-9p Saturday, Sunday: 9a-2:30p, 2:30p-8p, or 9a-8p. We need 1 person in each of these days/times. Training for all aspects of the job are provided by our company. We are open to picking and choosing your shifts if they are not filled. Responsibilities include: --- Incoming/Outgoing calls with the Joey office line, this can include but not limited to: o Customers How to place a delivery request How the app works Updates on deliveries Dealing with damages/insurance/refunds Following up with customers for feedback/reviews o Businesses New businesses interested in using the Joey service Checking in on businesses to ensure we are providing a great service Getting overall feedback and making sure they don't need materials from us Helping set up promotions Helping with any negative feedback/deliveries o Drivers Support while drivers are on drives Adding/subtracting additional helpers Making necessary changes to deliveries through our admin site --- Ex: Sometimes customers miss enter addresses or change the pickup location. Support for lead drivers --- Work with Support Team Lead, lead drivers, and CEO/GMs on recruiting efforts (This includes attending regular phone/zoom meetings) o Our business requires a constant balance to maintain of of drives coming into a territory and how many drivers of each vehicle type we have in that territory. There is a need for communication between our operational support specialists, lead drivers, and management team at the lead of each city. --- Compensation o $12/hr o $20 bonus for following up with a customer after a delivery and getting the customer to leave a positive review. (Outline for making review calls will be provided) Work Remotely Earned Job Type: Part-time Pay: Starting at $12.00 per hour ytQjVSWXCb

Keywords: Joey, Cincinnati , Operational Support Specialist, Other , Cincinnati, Ohio