PTOT Registration Specialist
Company: The Christ Hospital
Location: Cincinnati
Posted on: June 25, 2022
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Job Description:
Now offering a hiring bonus of up to $5,000 for eligible
candidates! Title: PTOT Registration Specialist Shift: Full Time,
Days This position will be scheduled 40 hours per week. Job
Overview:# The Registration Specialist is responsible for
collection of accurate demographic and insurance information from
patients to facilitate a successful patient revenue cycle.# Based
on the operations of the practice, this position may be responsible
for a variety of duties, including collecting and handling
payments, providing customer service, answering phones,
completing/filing medical records, insurance verification,
diagnosis coding, etc. The Registration Specialist is a highly
visible position that is always responsible for creating a positive
impression with patients and visitors. A Registration Specialist
will be on duty during all hours of operation. The PTOT
Registration Specialist may perform the following duties: Customer
Service: Make customer service a top priority and adhere to ExCELS
values. Maintain confidentiality at all times. Provide phone
coverage during all hours of operation. Answer incoming calls
within 3 rings.# Identify yourself and department. Allow caller to
speak before asking to place them on hold. Eagerly provide
assistance to others; voluntarily assist others when his/her own
work is finished. Promote a pleasant and positive atmosphere.
Listen to, identify and respond quickly and appropriately to
customer needs. Deal with conflict in an appropriate and timely
manner. Use proper lines of communication to keep others informed
or to address problems. Manage site emails. Initiate Patient
Liability requests for those patients requesting financial
responsibility detail. Coordinate special needs services for
patients (translator, transportation, wheelchair). Manage and
respond to all department voicemail and Phytel updates. Check In:
Verify the patient#s identity upon their arrival by requesting,
copying and scanning into Epic Documents a form of photo ID. i.e.
driver#s license.# Complete all required fields of registration in
Epic.# Verify current insurance information by requesting, copying,
and scanning into Epic Documents the insurance card(s).# Verbally
review with the patient, the insurance verification findings during
Check In on the initial visit. Note accordingly on the insurance
verification form. Obtain consent for treatment and financial
agreement signatures on the TCH Consent for Treatment/Financial
Agreement form, R14A, to include the ordering physician#s name and
TCH representative#s signature, as witness. Scan both sides of the
consent form into Epic Documents or obtain an electronic signature
directly into Epic Documents. Review Patient Rights form, obtain
signature, unless patient declines. Scan form in Epic Documents.#
Collect co-pays, when applicable. Post payment in Epic Enterprise
Payments. Refer patients to PFS/Financial Assistance, when
applicable. Review all hardcopy scripts for required components
such as, patient name, DOB, date, time, diagnosis and MD signature.
Contact the ordering physician office by phone and re-fax the order
back to the MD when any of the above components are missing.#
Continue to monitor the account until all required information is
obtained. Scan all hardcopy referrals/orders. Ensure all diagnosis
code(s) are entered in Epic for each appointment scheduled and
according to the physician order.## Complete a MSPQ for all
Medicare patients at the appropriate interval. Have patient
complete a medical history form and scan in Epic Documents.
Determine which Outcome forms is appropriate for the patient to
complete. Review with the patient the necessary outcome form(s)
that need to be completed and scan into Epic, Documents.### Obtain
waivers for non-covered procedures, if applicable, for each visit.
Check in procedures apply to all new and returning patients for all
sites, with the exception of JSC and Montgomery. JSC check in #
frequently new patients will bypass Central Registration and arrive
directly in the department. JSC staff will complete the check in
process for Central Reg. Montgomery check in # all new and
returning patients are #arrived#/checked in by Central
Registration. All returning patients are checked in by department
level staff for all sites, with the exception of Montgomery. For
those patients that prefer not to use the kiosk, they will be
checked in by department staff, i.e. JSC and Liberty.# Scheduling:
Search/find patient in Epic by utilizing the standard three point
patient look up process. Verify the patient#s date of birth,
address and phone number. Update/enter as much demographic
information, as feasible, at the time of the call. Verify/obtain
the insurance information, to include insurance company name,
identification number, phone number, subscriber name, date of birth
and employer name. Enter the standard appointment information for
new patients, to include the reason for visit, ordering physician#s
name and ICD10 code. Enter the standard appointment information for
return patients, to include the formal ICD10 code, the ordering
physician#s name and treating clinician(s). Strive to meet goal of
scheduling new patient appointments within 48 hrs. of the call,
confer with a therapists or manager when necessary. Inform new
patients of the proper clothing attire to be worn for the
appointment and to bring their insurance card, photo ID and written
orders (script) or provide the office fax number for the referring
physician to fax the script. Inform the patient copays are expected
at the time of service, if applicable. Prior to ending the call
reiterate the patient#s appointment time and ask if they need
directions to the office. All sites, including Montgomery, JSC and
Liberty schedule all follow up visits and confer with treating
provider, as needed. Access and respond to Account and Referral
work queues daily. Follow up on Missing Orders is handled at the
department level by contacting the referring physician office.
Provide the Physician Referral phone line for individuals that want
to schedule therapy and do not have an PCP. Contact PCP office for
individuals that want to schedule an appointment but do not have a
referral. Contact the patient once the script is received. When no
immediate appointment is available, Central Registration will
contact the site directly for post op patients that need an
appointment with 24 # 48 hours of the call. Department level staff
review the schedule for an appropriate time and/or schedule the PO
appointment. Provide a printed Patient Itinerary to every patient
upon departure from initial visit and/or when appointment schedules
change. Schedule all follow up/return visits for all patients, this
include all sites.###### Completion of insurance verification,
pre-certification, recertification and## referral process prior to
patient visit according to the Insurance/Precertification policy
guidelines, policy number MI 30. All sites verify insurance benefit
information for all new patients, document the findings in the
Assigned Referral and transfer information to the Insurance
Verification form, excluding Montgomery, JSC and Liberty.
Montgomery, JSC and Liberty new patient benefits are verified by
the Central Insurance Verification team. Benefit information is
transferred from the Assigned Referral to the Insurance
Verification form. Monitor insurance benefits for all patients,
track visit limitations and obtain additional authorization, as
needed. Update the Assigned Referral with all# insurance benefit
information and benefits status change information, such as,
authorization updates, signed plan of care information, number of
visits.# All sites, verify and document Worker#s Compensation
benefits Work with TCH PFS and billing as needed to respond to
requests. Accurate and timely distribution of patient requests.
Respond to correspondence requests. Medical record requests will be
processed via Record Reproduction Service (RRS). Chart Prep:
Prepare next day#s new patient charts, to include, a new patient
folder, completed insurance verification form, and consent form.
Refer to the Chart Prep policy, number MI 21. Complete Claim
Information screens for all new patients, including Central Reg
sites; Montgomery, JSC and Liberty. Pull charts. All sites, for
every patient visit, review insurance verification forms for any
insurance guidelines or limitations, according to policy. Print
individual provider schedules. Print and review the DAR (Dept.
Appt. Report), according to policy. Retrieve and transmit all
documents, such as IPOC, UPOC, PN and DC summaries to the ordering
physician office. Record all physician transmittals and monitor the
compliance for Medicare/Medicaid accounts requiring a physician
signature on the IPOC, UPOC. Monitor each Medicare account for
signed POCs, follow up via fax and phone to ordering physician when
signed POC is not returned within the appropriate amount of time.
Scan all hardcopy signed POCs in Epic, update the insurance
verification and the assigned referral, accordingly.# Scan all
documents in Epic, to include, medical history form, outcome forms,
exercise sheets, any hardcopy documentation that is not
electronically in Epic. End of Day Close: Print daily Revenue Usage
Report. Reconcile Rev Usage report to the DAR to ensure all
patients/charges are accounted for each business day. Correct any
charge entry discrepancies through Account Maintenance and/or
communicate with the treating clinician any discrepancies that need
correction. Print daily Payment Summary Report (PSR). Reconcile
PSR, deposit ticket and credit card receipts. Complete a Daily
Deposit Reconciliation form for each business day. Retain copies of
all supporting documentation in the daily packet folder, according
to policy number MI 22. Bank trips will be made within 24 hours of
business day for all sites. Montgomery and Liberty will make daily
drop box deposit and JSC deliver the daily deposit to the Cashier#s
office on Level C of the main hospital by 8:00am the next business
day.# Retain a copy of the bank date stamped deposit ticket in the
daily packet folder. Timely and accurate filing and distribution.
Other duties as assigned by supervisor or authoritative manager to
include: Flexibility of routine hours to adequately maintain
registration coverage for the department hours of operations and
communicating office supply needs to appropriate party. Education:
#H.S. Diploma/GED. Experience: #No formal experience required. Six
months to one-year medical office experience preferred. Required
Skills and Knowledge: Basic clerical skills and data entry
knowledge required. Preferred knowledge of Epic computer system
Preferred knowledge of Ohio/Kentucky insurance plans. Preferred
knowledge of Ohio/Kentucky insurance verification processes for
various insurance plans. Preferred post high school experience
related to medical office environment",
Keywords: The Christ Hospital, Cincinnati , PTOT Registration Specialist, Other , Cincinnati, Ohio
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