IT Senior Specialist - Systems Development Engineer (SPARC)

Company: Toyota Boshoku America, Inc
Location: Erlanger
Posted on: June 25, 2022

Job Description:

I. General Summary: Maintain day to day customer support for the in-house developed Scalable Processor Architecture (SPARC) system, as well as related systems. II. Essential Job Functions: A. Provide software support using Visual Studio - Visual Basic/C#. B. Provide software support using VB.net C. Provide front line support for technical issues (L1 and L2). D. Conduct systems training for users and handle follow-up functionality questions and on-going education tasks. E. Follow-up on TBJ global systems support requests to ensure completion. F. Work with IT Management to ensure all activities are consistent with established TBA IT standards and expectations. G. Work with Engineering, Business, and IT communities throughout the TBAGC to identify opportunities for improvements to existing processes. H. Maintain a positive working relationship with customer users, IT technical staff, and business/functional staff at all TBAGC. I. Assist in developing testing (i.e., System and User Acceptance Testing) for new functionality and rollout of products and services. J. Work with customer to identify improvement requests and assist in prioritizing work. K. Develop specifications for hand-off to development team. L. Interface with customer on status of projects and support issues. M. Maintain support documentation including architecture, design, and training documents. III. Minimum Qualifications/Requirements: Education: * Bachelor's degree in Information Technology, Information Systems, or related field, or equivalent combination of education and relevant experience.Experience: * Greater than six (6) years of relevant experience required. * 1 - 2 years of software development experience preferred. * Visual Basic .NET development experience. * Visual Studio experience. * SQL Server /Transact-SQL experience. * Web development experience. * 1-2 years of customer (user) support preferredPersonal/Technical Skills: * Strong attention to detail. * General business knowledge. * Flexibility in a changing environment. * Hands-on, self-starter with a strong work ethic. * Ability to manage complex, long-term projects. * Good math, problem solving, and analytical skills. * Ability to perform responsibilities with minimal supervision. * Able to work in a fast paced, multicultural work environment. * Active listener with excellent interpersonal and communication skills. * Ability to communicate and work well with all levels of the organization. * Ability to function both independently and with good judgment in a team environment. * Ability to interact with and work well with individuals from multiple departments and locations. * Strong organizational and planning skills and capability of managing multiple tasks with tight deadlines. * Skill in collecting and analyzing complex data, evaluating information and systems, and drawing logical conclusions.Language Skills: * Strong verbal and written communication skills in English. * Japanese or Spanish would be helpful, but are not required. Computer/Software: * Solid understanding of information systems and their effect on processes and controls. * Solid working knowledge and experience with Microsoft Office and other computer-based applications (e.g., MS Word, MS Excel, MS PowerPoint, MS Access, Outlook, Internet, Oracle, etc.).IV. Work Environment/Conditions: Office: Open Office Environment, moderate noise level. Plant: N/A Travel: Must be willing to travel up to 20% of the time.V. Physical Demands: Ability to sit and work on a computer for extensive periods of time is required. While performing the duties of this job, the team member is required to talk, see, and hear. The team member must be capable of walking, sitting, and standing for extended periods of time and is occasionally required to lift up to 30 pounds.Disclaimer: This job description is intended to identify the general nature and level of work performed by team members within this classification, as well as certain essential job functions. It is not intended, and should not be interpreted, as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. To qualify for this job, however, a team member must be able to perform its essential functions with or without reasonable accommodation. Under no circumstances may this job description be construed as altering the at-will nature of the employment relationship between TBA and any team member. EOE

Keywords: Toyota Boshoku America, Inc, Cincinnati , IT Senior Specialist - Systems Development Engineer (SPARC), Other , Erlanger, Ohio