Customer Support Rep II
Company: BAXTER
Location: Holton
Posted on: August 6, 2022
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Job Description:
This is where you save and sustain lives At Baxter, we are
deeply connected by our mission. No matter your role at Baxter,
your work makes a positive impact on people around the world. You
ll feel a sense of purpose throughout the organization, as we know
our work improves outcomes for millions of patients. Baxter s
products and therapies are found in almost every hospital
worldwide, in clinics and in the home. For over 85 years, we have
pioneered significant medical innovations that transform
healthcare.Together, we create a place where we are happy,
successful and inspire each other. This is where you can do your
best work. Join us at the intersection of saving and sustaining
lives- where your purpose accelerates our mission. The Customer
Support Rep II is expected to provide customer service through
answering general questions about products, rental contracts,
billing, pricing, inventory availability, and general orders. The
Customer Support Rep II should be proficient in all Call Center
activities and to maintain customer satisfaction in a demanding and
changing medical technology environment. The Customer Support Rep
II reports to the Customer Support Supervisor.ESSENTIAL DUTIES AND
RESPONSIBILITIES (other duties may be assigned): --- Responsible
for creating and maintaining exceptional customer value, employee
value, and shareholder value in an environment that is demanding
and changing due to customer expectations and product
technology.--- Answer technical and operational questions and
provide information on product features and uses and act as the
subject matter expert on MME, Therapy Products, high-level handling
of Miyagi desk responsibilities and Click Mobile Support.---
Maintain technical product knowledge to keep abreast of updates and
changes by continued product training.--- Responsible for the
customers in the workgroups assigned and ensure that customer
orders are managed with a high level of accuracy, customer service
and appropriate follow through.--- Display initiative in
Identifying issues and flag them for timely resolution. These
issues may pertain to Call Center processes, service and sales
functionality, or escalated customer needs. --- Answer customer
questions regarding accessory items, pricing and inventory
availability.--- Work with other team members, sales and field
service on specific issues with customers through appropriate
resolution of those issues.--- Assist Customer Contact Center Rep I
employees with process and product questions and display a
willingness to assist in leadership roles when needed.--- Assist as
needed with refresh training on certain processes supported by the
Customer Contact Center.--- Assist as needed with floor coverage
and/or managing call volume in various workgroup queues. --- Must
maintain a minimum of a Meets Expectations rating on Adherence to
Field Service Attendance Policy as well as other individual and
team metrics.SUPERVISORY RESPONSIBILITIES INCLUDE:--- This job has
no supervisory responsibilities.EDUCATION AND EXPERIENCE:---
Schedule flexibility; ability to work weekends and holidays.---
High school diploma or GED required--- Successful completion of
product training and testing required within 60 days of hire---
Must meet one of the following Customer Service experience levels:o
2+ years Customer Service with at least 6 months experience working
with Hill-Romo 4+ years Customer Service experience in a call
center environmentQUALIFICATIONS AND SKILLS:--- Adapts to new
technologies and is comfortable with the Microsoft Office Suite of
products including Word, Excel and Outlook--- Ability to
communicate effectively with internal and external customers---
Strong written and verbal communication skills required--- Strong
analytical and organizational skills required--- High attention to
detail required--- A strong individual contributor who can work
effectively in a team environment--- Exhibit a professional
attitude and appearance--- Experience working in a healthcare
setting preferred--- Bilingual in Spanish a plusPHYSICAL
REQUIREMENTS:NOTE: The inability to perform any of the following
physical requirements does not preclude an applicant from
consideration unless, following an individualized analysis, it is
determined that the physical requirement is an essential job
function, and the applicant is unable to perform such function with
or without reasonable accommodation.--- Occasionally stand/walk,
reach/work above shoulders, use a telephone, sort/file paperwork,
lift/carry/push/pull objects that weigh up to 10 pounds.---
Adherence to appropriate PPE and safety gear requirements as
necessary in working environment. The successful candidate for this
job may be required to verify that he or she has been vaccinated
against COVID-19, subject to reasonable accommodations for
individuals with medical conditions or religious beliefs that
prevent vaccination, and in accordance with applicable law. Equal
Employment OpportunityBaxter is an equal opportunity employer.
Baxter evaluates qualified applicants without regard to race,
color, religion, gender, national origin, age, sexual orientation,
gender identity or expression, protected veteran status,
disability/handicap status or any other legally protected
characteristic. EEO is the Law EEO is the law - Poster Supplement
Pay Transparency Policy Reasonable Accommodations Baxter is
committed to working with and providing reasonable accommodations
to individuals with disabilities globally. If, because of a medical
condition or disability, you need a reasonable accommodation for
any part of the application or interview process, please click on
the link here and let us know the nature of your request along with
your contact information. Recruitment Fraud Notice Baxter has
discovered incidents of employment scams, where fraudulent parties
pose as Baxter employees, recruiters, or other agents, and engage
with online job seekers in an attempt to steal personal and/or
financial information. To learn how you can protect yourself,
review our Recruitment Fraud Notice . 074623
Keywords: BAXTER, Cincinnati , Customer Support Rep II, Other , Holton, Ohio
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