Service to Solutions Professional I
Company: Fifth Third Bank
Location: Cincinnati
Posted on: August 7, 2022
Job Description:
Make banking a Fifth Third better - We connect great people to
great opportunities. Are you ready to take the next step? Discover
a career in banking at Fifth Third Bank. GENERAL FUNCTION: A
customer service position with a primary focus on offering services
and referring products to existing customers while resolving and
handling their inbound calls. Utilizes knowledge of company
products and systems to provide resolution to customers in a timely
manner maintaining the highest level of professionalism within
achieved skill set. Responsible and accountable for risk by openly
exchanging ideas and opinions, elevating concerns, and following
policies and proceduresas defined. Accountable for always doing the
right thing for customers and colleagues, and ensures that actions
and behaviors drive a positive customer experience. While operating
within the Bank's risk appetite, achieves results by consistently
identifying, assessing, managing, monitoring, and reporting risks
of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides excellent customer service while meeting assigned
goals through offering of applicable products and services.
- Maintains assigned goals while cross selling and referring
additional products and services to support the customers immediate
and future needs.
- Achieves established sales goals including offer rate,
referrals and revenue targets.
- Provides accurate information to the customer.
- Explain products and policies so the customer can
understand.
- Wherever possible help educate and convert the customer to a
different or an additional self-service channel available.
- Handles some complex customer inquiries in areas of
expertise.
- Makes every effort possible to answer the customer's question
or solve the problem during the call, without transferring the
customer to another employee or department. When follow-up is
required, doing so within the timeframe committed to the
customer.
- Follows departmental policies and procedures, particularly in
regards to customer confidentiality.
- Accurately enters or confirms customer information into various
systems; initiates and/or completes proper request forms in
assisting customers.
- Suggest improvements and changes to processes and policies to
improve productivity or customer experience.
- Continually learning and developing knowledge of Bank products
and services.
- Uses computerized system for tracking, information gathering,
and/or troubleshooting.
- Perform all other duties as assigned. SUPERVISORY
RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES
REQUIRED:
- High school education or equivalent required*Sales experience
preferred.
- Previous call center or telemarketing experience
preferred.
- Must be able to perform data entry and basic computer
skills
- Good problem solving skills and ability to analyze data.
- Basic PC skills are required.
- Be able to understand and respond to customer inquiries in one
or multiple product categories.
- Excellent customer service and verbal communication skills and
the ability to explain information clearly.
- Excellent telephone communication skills are essential
- Must be able, and willing to learn about Bank products and
services. Service to Solutions Professional I LOCATION --
Cincinnati, Ohio 45227 Fifth Third Bank, National Association is
proud to have an engaged and inclusive culture and to promote and
ensure equal employment opportunity in all employment decisions
regardless of race, color, gender, national origin, religion, age,
disability, sexual orientation, gender identity, military status,
veteran status or any other legally protected status.
Keywords: Fifth Third Bank, Cincinnati , Service to Solutions Professional I, Other , Cincinnati, Ohio
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