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Level 1 Technical Support-Remote

Company: Careerbuilder-US
Location: Mason
Posted on: September 24, 2022

Job Description:

REMOTE Phone Support & Troubleshooting 100% of the time. --- Basic Technical knowledge of Microsoft Windows - able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop) --- Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity) --- Basic Hardware and software application trouble shooting skills Looking for candidates with strong empathy skills/retail background preferred Normal Hours of Operation --- 8:00 AM - Midnight (M-F) --- 9:00 AM - 10 PM (SAT) --- 10:00 AM - 10 PM (SAT) *You will work one weekend day each week, it will be the same day each week (either Saturday or Sunday) and you will be off one day Monday - Friday. - 40 hour work week. Weeks are structured Sunday - Saturday. Monday - Friday we are open 8AM to Midnight. Saturday we are open 9AM - 10PM. Sunday we are open 10AM - 10PM. During your tenure, you may be assigned a shift within any of these hours of operation. But most commonly - your start time would be between 10AM and 11AM (this is not guaranteed). You will also work 1 weekend day (either Saturday or Sunday) each week with a day off during the week. Training Schedule (approx. 2 weeks of training) 8:30am-5pm Job Requirements:

  • Escalated technical troubleshooting support for customers
  • Fielding customer technical support requests
  • Communicate technical information to non-technical customers
  • Help customers with technical issues
  • Troubleshoot and resolve customer technical issues
  • Provide technical support to computer users
  • Apply technical support expertise to resolve customer issues
  • Provide technical and non-technical support to customers via phone and email
  • Diagnose and resolve technical hardware and software issues
  • Assist in reviewing technical support documentation to ensure technical support staff
  • Diagnosing and resolving technical hardware and software issues
  • Document all technical support procedures
  • Assist customers in requests for technical product information and technical troubleshooting
  • Answer technical problems regarding proprietary software
  • Provide technical troubleshooting and problem resolution
  • Performing technical and application support
  • Perform technical installation and support of all company software and provide resolution for technical issues
  • Identifying and troubleshooting technical issues
  • Support clients with various technical troubleshooting duties
  • Assist customers with technical questions

Keywords: Careerbuilder-US, Cincinnati , Level 1 Technical Support-Remote, Other , Mason, Ohio

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