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Sr. Retention Specialist - Medicare (OH/KY)

Company: CVS Health
Location: Cincinnati
Posted on: September 24, 2022

Job Description:

Job DescriptionThe Senior Retention Specialist will collaborate closely with local market leadership and the COE to execute a retention strategy involving segment best practices/resources. Additionally, the Retention Analyst will:-Analyze current membership data and produce reports to develop targeted retention activities that will mitigate lapses and help maintain our current membership.-Serve as a member relations liaison to ensure an optimal member experience and facilitate and/or co-manage local member experience-related team meetings as well as external member meetings.-Reviewing market trends and categorizing issues / interventions that will address potential and existing member issues. -Collaborate with key departments on retention issues and resolution while providing insights or recommendations to market leadership and enterprise stakeholders.-Organize and facilitate member meetings and education events in collaboration with providers, sales, DSNP, and local community resources-Organize, document, distribute, and communicate project materials, including, but not limited to the following: project plan, communication plan, project budget, open issues, project status, project outcomes, project requirements, training materials, internal work requests, and report requests.Pay RangeThe typical pay range for this role is:Minimum: 43,700Maximum: 97,400Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications-1-3+ years Medicare experience-3 years of account management experience-Experience with Microsoft Office products (Word, Excel, Project, PowerPoint, Outlook).-Strong organizational skills-Strong written and verbal communication and presentation skills.-Must reside in Ohio or Kentucky.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsStrong interpersonal skills.EducationCollege degree and/or equivalent experience.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors--- support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Keywords: CVS Health, Cincinnati , Sr. Retention Specialist - Medicare (OH/KY), Other , Cincinnati, Ohio

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