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Lead - Operations Supervisor

Company: Confidential
Location: Cincinnati
Posted on: September 25, 2022

Job Description:

Greetings From TCS (Tata Consultancy Services),Looking for "Lead - Operations Supervisor" for our organization.Role - Lead - Operations SupervisorRole - Fulltime (Onsite)Location - Cincinnati, OHExperience range: 3 - 5 YearsJob Description:Operations Supervisor: The Operations Supervisors will oversee the Supplier Agents as well as have the responsibility for the day to day activities. The Supervisor duties include, but are not limited to (unless otherwise approved by client): Usage of activity tracker or other approved time tracking mechanisms.Reinforcing client methods on processing documents in accordance with the Business Rules for each assigned work queue. Tracking and reporting performance.Queue monitoring for quality control. Ensuring proper escalation of issues and adherence to all applicable Regulatory Requirements. Adherence to Business Rules and all other requirements as mutually agreed to between Supplier and clientNotifying the Supplier Operations Managers of issues that require escalation to client management.The requirements for an Operations Supervisor will include, but are not limited to, the following (unless otherwise approved by client): Leadership skillsAbility to deliver proven results Experience in supervision, coordination, and motivation of employees Minimum education level of a high school diploma

Keywords: Confidential, Cincinnati , Lead - Operations Supervisor, Other , Cincinnati, Ohio

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