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Sportsbook Supervisor

Company: Belterra Park Gaming
Location: Cincinnati
Posted on: November 27, 2022

Job Description:

*Job Overview: *

We're looking for a Sportsbook Supervisor who will be responsible for the operations of a specific area of the Sportsbook during assigned shift including but not limited to approving or denying wagers from customers, scheduling of staff, and ensuring compliance with state and federal regulations.

*Job Responsibilites: *

* Supervise Sportsbook cashiers; ensures all transactions are performed according to Company policies as well as state and federal regulations
* Monitor all monies being wagered
* Approve or deny wagers from guests in conjunction with the Risk and Trading team
* Maintain Sportsbook vault
* Conduct sweeps/bankroll increases on cashier drawers as necessary
* Monitor performance, conducts basic maintenance, and customer experience on kiosks
* Handle escalated guest disputes in the Sportsbook
* Report issues and discrepancies to management immediately
* Advise management of any operational concerns
* Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
* Enforce Company's Standard Operating Procedures
* Maintain high visibility throughout the Sportsbook
* Provide outstanding customer service in a timely manner to both guests and fellow employees
* Perform other duties as assigned

*Job Qualifcations : *

* Minimum of 1 year of experience with cash handling and sportsbook betting experience preferred
* Previous supervisory experience preferred
* At least 1 year of ticket writer/cashier experience preferred
* Strong collaboration and project management skills
* Excellent written and verbal communication skills
* Ability to thrive in a fast-paced, team-oriented environment
* Experience in sports or online gaming highly desired
* Exceptional interpersonal skills in dealing with employees and customers

*ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): *

* Must be able to obtain and maintain a gaming license and satisfy all regulatory requirements
* Must be twenty-one (21) years of age or older

Job Type: Full-time

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Tuition reimbursement
* Vision insurance
* 8 hour shift

Work Location: One location%58047475%

Keywords: Belterra Park Gaming, Cincinnati , Sportsbook Supervisor, Other , Cincinnati, Ohio

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