Warranty Call Center Rep
Company: LSI Industries, Inc.
Location: Cincinnati
Posted on: January 26, 2023
|
|
Job Description:
Build your Career with an Industry LeaderLSIs heritage spans
more than 40 years, beginning in 1976 when the company was founded.
The company employs about 1,400 people at 11 manufacturing plants
in the U.S. and Canada and we continue to grow. Headquartered in
Greater Cincinnati Ohio, LSI is a publicly held company traded on
the NASDAQ Stock Exchange under the symbol LYTS. We manufacture
commercial lighting solutions, advanced graphic and image
solutions, digital and retail display solutions.We are looking for
Warranty Call Center Rep to support our team at our corporate
location in Cincinnati, Ohio.Summary:Warranty Call Center supports
both internal and external reps and customers with warranty claims.
Accurately enters product orders, return material authorization,
and contractor purchase orders into software. Assists customers,
sales representatives, and contractors with status of, replacement
parts, and payment. Tracks and publishes reports requested by
manager or field technicians.Essential Duties and Responsibilities
include the following:Utilize Oracle or equivalent ERP platform
to:Process Replacement orders.Process Return Material Authorization
RMA.Process Labor Purchase Order.Processes Return Shipping
Labels.Researches and enters replacement and missing part orders,
reviewing data for errors.Utilization of bill of materials to
determine replacements.Monitor and expedite shipping dates on
replacement orders to ensure quick delivery for warranty
claims.Email and phone calls with various agencies (internal and
external), and customers or end users.Documenting calls, issues,
and emails with resolutions in ticketing system.Other duties as
assigned.Miscellaneous Activities:Department file
management.Assisting other departments with tasks as needed.Product
training.Requirements:High school diploma or general education
degree (GED).Qualifications:Data entry.Microsoft Office.Customer
Service ExperienceBenefits:401(k)Health insuranceDental
insuranceVision insurancePaid time offEEOCLSI is committed to a
diverse and inclusive workplace. LSI is an equal opportunity
employer and does not discriminate on the basis of race, national
origin, gender, gender identity, sexual orientation, protected
veteran status, disability, age, or other legally protected
status
Keywords: LSI Industries, Inc., Cincinnati , Warranty Call Center Rep, Other , Cincinnati, Ohio
Click
here to apply!
|