Consumer Lending Service Advisor

Company: Axelon Services Corporation
Location: Cincinnati
Posted on: January 26, 2023

Job Description:

Job Title : Consumer Lending Service Advisor
Location : Cincinnati, OH

Hours per Week: 40 hours
Work Schedule: Mid Afternoon start time
Must work 1 weekend day

Schedule start times late morning/early afternoon start times (11:00am, 11:30, 12, 12:30, 1, 1:30, 2, 2:30, 3, 3:30pm)

About Role :
The service advisor will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

Duties and Responsibilities:
" Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
" Answer and manage incoming calls
" Ability to memorize, recall, or research answers quickly
" Excellent customer care and focus; ability to assess customers needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
" Ability to learn and follow all customer service procedures and policies
" Strive to meet and go above personal and team targets, goals, and quotas
" Aim for customer resolution
" Record, organize and file customer interactions and profile/account changes

Keywords: Axelon Services Corporation, Cincinnati , Consumer Lending Service Advisor, Other , Cincinnati, Ohio