Consumer Lending Service Advisor
Company: Axelon Services Corporation
Location: Cincinnati
Posted on: January 26, 2023
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Job Description:
Job Title : Consumer Lending Service Advisor
Location : Cincinnati, OH
Hours per Week: 40 hours
Work Schedule: Mid Afternoon start time
Must work 1 weekend day
Schedule start times late morning/early afternoon start times
(11:00am, 11:30, 12, 12:30, 1, 1:30, 2, 2:30, 3, 3:30pm)
About Role :
The service advisor will be responsible for answering calls,
providing product information, and helping the customer by being
informative, empathetic, and eager to quickly solve a customer s
problem. Must be willing to listen, learn, and resolve any customer
inquiry that crosses your desk.
Duties and Responsibilities:
" Able to think fast, find answers, and respond quickly to customer
issues, all with a polite, empathic, and professional voice and
manner
" Answer and manage incoming calls
" Ability to memorize, recall, or research answers quickly
" Excellent customer care and focus; ability to assess customers
needs and provide the correct answer, path, troubleshooting, or
method for a positive customer experience
" Ability to learn and follow all customer service procedures and
policies
" Strive to meet and go above personal and team targets, goals, and
quotas
" Aim for customer resolution
" Record, organize and file customer interactions and
profile/account changes
Keywords: Axelon Services Corporation, Cincinnati , Consumer Lending Service Advisor, Other , Cincinnati, Ohio
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