HOME CARE SERVICE COORDINATOR/STAFFER

Company: Home Instead Cincinnati
Location: Cincinnati
Posted on: January 26, 2023

Job Description:

ID: 1028


HOME CARE SERVICE COORDINATOR- WEST SIDE CINCINNATI







The Home Instead West Side office is looking for a highly motivated person to join our team in assuring aging adults in the area are cared for in their home. The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and Care Professionals in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.



Primary Responsibilities:

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• Reflect the values off Family Heirloom, LLC d.b.a. an independently owned and operated Home Instead franchise.
  
• Answer incoming calls in a friendly, professional and knowledgeable manner.
  
• Create and maintain client and Care Pro schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
  
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
  
• Follow up with all client and Care Pro issues to ensure their problems are resolved.
  
• Enter and maintain accurate client and Care Pro records in the software system.
  
• Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
  
• Follow up and communicate Care Pro and client issues to ensure problems are resolved.
  
• Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
  
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
  
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
  
  
  
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  • Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
    
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
    
    
    
    
    Secondary Responsibilities:
    
    
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    • Participate as needed in all Care Pro meetings
      
    • Conduct Service Inquires and Care Consultations following the consultative sales process.
      
      
      
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      • Perform any and all other functions and responsibilities deemed necessary
        
      • Maintain regular attendance at the office to execute job responsibilities
        
        
        
        
        Education/Experience Requirements:
        
        
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        • High school graduation or the equivalent
          
        • One year of related business experience or an equivalent combination of education and work experience may be considered
          
        • Must possess a valid driver's license
          
        • Must possess active auto insurance
          
        • Must have clear criminal background check
          
        • Must pass drug screen
          
          
          
          
          PM21
          
          
          
          PI201701844

Keywords: Home Instead Cincinnati, Cincinnati , HOME CARE SERVICE COORDINATOR/STAFFER, Other , Cincinnati, Ohio