Customer Solutions Bilingual Advocate (Collections)

Company: Innova Solutions
Location: Cincinnati
Posted on: March 20, 2023

Job Description:

Innova Solutions is immediately hiring for the Customer Solutions Bilingual Advocate (Collections)

Position type: Contract/ Contract to Hire

Duration: 6+ months

Location: 5001 Kingsley Drive, Cincinnati, Ohio, United States of America, 45227

As a Customer Solutions Bilingual Advocate (Collections) you will:

General Function:

Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments.

Provides solutions on multiple consumer products including equity, unsecured, auto, and credit card, utilizing multiple systems.

Accountable for risk mitigation by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.

Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience.

While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties and Responsibilities:

Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency.

Monitor delinquent accounts to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist.

Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency.

Skip trace accounts by accessing statements, applications, and third-party vendor services for the purpose of improving customer contact and overall account resolution.

Employ conflict management skill set, to handle escalated situations, while staying in compliance with the Quality Assurance Procedure and providing outstanding customer service

Multi-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance.

Mentor and train peers while functioning as a Customer Solution's subject matter expert.

Escalate complaints and/or accounts with unique circumstances to leadership as outlined by the bank's complaint management program.

Skills: Bilingual(Spanish)

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Thank you!

Utkarsh Srivastava

Keywords: Innova Solutions, Cincinnati , Customer Solutions Bilingual Advocate (Collections), Other , Cincinnati, Ohio