Customer Support Associate
Company: Fidelity Investments
Location: Covington
Posted on: April 23, 2024
Job Description:
Job Description:Are you ready to Launch into a career at
Fidelity? -Fidelity is looking for Bi-lingual phone associates
interested in a career opportunity to service our customers in
Spanish. - We have multiple Spanish teams that provide financial
support to our customers world-wide. - All training and onboarding
support is provided in English, with the possibility of joining our
Spanish teams once proficient in servicing calls in English. -If
you are comfortable having conversations over the phone in either
English or Spanish, this opportunity is for YOU.If so, please
consider joining our customer service team in Covington, KY. - This
role requires a consistent balance of remote and on-site
participation in our Covington office. - Please be mindful of
commute distance when considering applying. -Our Career Development
experience is a springboard to an amazing career in which you
change the lives of customers! Along with the Fidelity benefits and
support we provide; it could change yours as well. - Here are a few
featured benefits (not all benefits are listed) -Maternal and
Parental Leave, Tuition Reimbursement, Student Loan Assistance,
401(K) with match, Health Insurance, Dental Insurance, Vision
Insurance, Disability Insurance, Paid Time off, Commuter Benefit
Program, Backup Dependent Care, Charitable match, Concierge
Services, Wellness Program, and Fitness Reimbursement.In this
Customer Service role, you will help customers feel more confident,
make clearer decisions, and achieve their own financial dreams.
You'll assist with a broad range of needs including answering
questions about their account balance and helping to make
withdrawals, transfer funds, or find resources. - -We commit to
investing in you by strengthening your skills, experiences and
connections that will help advance your career at Fidelity.The
Customer Service role is similar to Entry Level Customer Service,
Contact Center Representative, Customer Service Representative and
Customer Support Representative roles.How it works ---
- Join a cohort of associates in a Customer Service role and
during the first six months, spend time training to become a
Financial Customer Associate. -In this phase, you will start with
basic customer calls and progress to more sophisticated calls
and/or digital channels (e.g. email, live chat, etc.) related to
our clients 401K plans.
- In the subsequent months, continue supporting customers through
potentially multiple channels to develop and hone your skills.
There will be time in the day (away from the phones) to join team
activities, get well-being support, and career coaching. - -There
also is an option to acquire your FINRA Series 7 and 63 licenses
depending on Career Path.Advantages of the program ---
- Onboarding & Experiential Learning: Training within an
industry-leading program will fully prepare you to develop the
skills needed to engage with customers, while we will provide
enrichment activities that will help "invest in you".
- Rewards & Recognition: Your achievements will be celebrated as
you progress through the program.
- Career Coaching: A Career Coach will help you understand the
array of career opportunities at Fidelity, identify a career path
that fits your interests, passions, and strengths, and chart a
course to help you grow.
- This is a full-time hourly contact center position that also
offers the opportunity to work extra hours based on the business
needs and your availability. You do not need a finance background
or a degree to succeed in the role.Skills You Bring
- Ability to establish rapport and relationships through
effective communication
- Listening and compassion skills to support the challenges of
our diverse customers
- Adaptability and flexibility to succeed in various work
environments (i.e., balancing working from office and home,
overtime, etc.)
- Handle a variety of situations and conversations driving
towards a resolution suitable for all
- Self-motivated teammate with strong social skills who bring
energy and passion to the team
- Can type 40 words per minute and pass a standard English
grammar testThe Value You Deliver
- A passion for helping people
- Desire for continual learning and dedication to study and apply
new concepts, learning quickly and retaining information to assist
with decision-making
- Provide outstanding customer service and communication via
voice or digital channelsShifts and Hours: - Monday - Friday. -
-Training hours are 8:30am - 5:00pm EST and post training must be
able to work an 8hr shift during the hours of 12:00 noon - 8:30pm
ESTClick to learn more about and how we support our
associatesCertifications:Company Overview Fidelity Investments is a
privately held company with a mission to strengthen the financial
well-being of our clients. We help people invest and plan for their
future. We assist companies and non-profit organizations in
delivering benefits to their employees. And we provide institutions
and independent advisors with investment and technology solutions
to help invest their own clients' money. Join Us At Fidelity,
you'll find endless opportunities to build a meaningful career that
positively impacts peoples' lives, including yours. You can take
advantage of flexible benefits that support you through every stage
of your career, empowering you to thrive at work and at home.
Honored with a , we have been recognized by our employees as a top
10 Best Place to Work in 2024. And you don't need a finance
background to succeed at Fidelity-we offer a range of opportunities
for learning so you can build the career you've always imagined.
blends the best of working offsite with maximizing time together in
person to meet associate and business needs. Currently, most hybrid
roles require associates to work onsite all business days of one
assigned week per four-week period (beginning in September 2024,
the requirement will be two full assigned weeks). At Fidelity, we
value honesty, integrity, and the safety of our associates and
customers within a heavily regulated industry. Certain roles may
require candidates to go through a preliminary credit check during
the screening process. Candidates who are presented with a Fidelity
offer will need to go through a background investigation, , and may
be asked to provide additional documentation as requested. This
investigation includes but is not limited to a criminal, civil
litigations and regulatory review, employment, education, and
credit review (role dependent). These investigations will account
for 7 years or more of history, depending on the role. Where
permitted by federal or state law, Fidelity will also conduct a
pre-employment drug screen, which will review for the following
substances: Amphetamines, THC (marijuana), cocaine, opiates,
phencyclidine. We invite you to Find Your Fidelity at . Fidelity
Investments is an equal opportunity employer. We believe that the
most effective way to attract, develop and retain a diverse
workforce is to build an enduring culture of inclusion and
belonging. Fidelity will reasonably accommodate applicants with
disabilities who need adjustments to participate in the application
or interview process. To initiate a request for an accommodation,
contact the HR Accommodation Team by sending an email to , or by
calling 800-835-5099, prompt 2, option 3.
We welcome those with experience in jobs such as Home Buyer s
Consultant, Accountant, and Financial Analyst and others in the
Accounting and Finance to apply.
Keywords: Fidelity Investments, Cincinnati , Customer Support Associate, Other , Covington, Ohio
Didn't find what you're looking for? Search again!
Loading more jobs...