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Service Delivery Coordinator

Company: VirtualVocations
Location: Cincinnati
Posted on: July 9, 2024

Job Description:

A company is looking for a Service Delivery Coordinator.



Key Responsibilities:

Serve as initial point of contact for service issues reported by customers
Support Incident Management, Service Requests, Ticket Ownership, Reporting, Events, and Problem Management
Support Service Contracts to achieve business revenue and profitability objectives


Required Qualifications:

Understanding of ITSM/ITIL operations and methodologies
Previous exposure to Audiovisual, Microsoft Teams Rooms, Unified Communications, and Digital Signage
CTS certification is a plus, but not required with the right experience

Keywords: VirtualVocations, Cincinnati , Service Delivery Coordinator, Other , Cincinnati, Ohio

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