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Help Desk/ Service Desk Support

Company: Tata Consultancy Services
Location: Cincinnati
Posted on: December 9, 2018

Job Description:

Role Title :Help Desk/ Service Desk Support Location : Sharonville, OH 45241

Job Description: 1) Candidate should have minimum 2 years of experience in providing tech support 2) Following Soft skills are important Communication Skills - Active Listening, Clarity of speech, Confidence, Respect and Empathy in Tone, Written Communication (Email Etiquettes) etc., Attention to details - Critical Observation, Active Listening, Analysis, Introspection, Questioning / Probing Problem Solving - Analysis, Logical thinking, Observation, Brainstorming, Decision Making Positive Attitude - Optimistic, Ability to accept constructive Criticism / Feedback, handle stress and work well under pressure 3) As this is a 24/7 Service Desk, associate has to be flexible working in night shifts and weekends on rotation basis. 4) A+ certification (Troubleshooting skills) is a must, and in addition, knowledge of ITIL processes will be great. - provided by Dice 24/7 Service Desk , A+ certification (Troubleshooting skills)

Keywords: Tata Consultancy Services, Cincinnati , Help Desk/ Service Desk Support, Other , Cincinnati, Ohio

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