Dealer Development Representative-Houston
Company: Fifth Third Bank
Posted on: January 15, 2019
Education - High School Diploma or GED Skills - Customer Service JOB DESCRIPTION: Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike. We employ about 18,000 people, and what we offer is: # A chance for employees to build their future, with supportive career development and financial wellness programs. # An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree. # An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting. It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member. The Consumer Bank works together as one unit to coordinate the delivery of deposit products, mortgages, auto loans, home equity loans, credit cards, and other consumer products. Whether in need of a mortgage or a new car, our customers know we offer a sol ution to help them achieve their goals. GENERAL FUNCTION: Responsible for the generation and growth of volume within an assigned territory. Maximizes Fifth Third's penetration in that market. Provide remote customer service and training to dealership personnel, as well as maintenance andcollection of dealer accounts (negative reserves, drafts, etc.). Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. DUTIES & RESPONSIBILITIES: - Develop and maintain volume levels commensurate with assigned territory objectives. - Maximize penetration levels in dealerships through performance ratios by continually tracking applications, approvals, bookings, and quality of submissions/paperwork. - Identify and close key dealers that can be strategic partners. - Serve as liaison between dealers and each 5/3 department. - Develop dealership personnel relationships through training, deal structuring, credit involvement, assisting in paperwork, and working deals. - Provide competitive information / intelligence - gather / analyze market data. - Participate and give input in pricing decisions. - Establish/maintain relationships with Dealer Principals and key personnel in dealerships via telephone and/or periodic travel to assigned territory. - Support cross-sell opportunities. - Identify, suggest and implement marketing opportunities and programs. - Timeliness of required reports and administrative duties. - Identify quality personnel for potential 5/3 employment. SUPERVISORY RESPONSIBILITIES: None MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: - High School diploma required or equivalent. Some college preferred. - Minimum of 2 years Consumer Indirect Lending or related field experience. - Previous customer service experience required. - Must be able to effectively work with outside customers to resolve issues consistent with 5/3 guidelines, policies, and programs. - Solid time and territory management skills. Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Keywords: Fifth Third Bank, Cincinnati , Dealer Development Representative-Houston, Other , Cincinnati, Ohio
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