CincinnatiOHRecruiter
the smart solution for Cincinnati jobs

Associate Dispute Specialist

Company: Worldpay US
Location: Cincinnati
Posted on: January 15, 2019

Job Description:

The Company

Worldpay is a global payments leader powering international commerce with deep fintech expertise and a shared passion for our customers. Whether in-store, online, or on a mobile device, we process over 40 billion transactions annually and offer more than 300 payment methods supporting 126 currencies across 146 countries. It's the perfect place for exceptional people to take their careers to the next level.



The Opportunity

As Worldpay grows, we want to provide every single one of our clients and potential customers with the service and support they have come to expect. Having a team of individuals to answer calls, provide information and direct inquiries to the right place is essential to delivering the highest standard of customer experience--it's part of how we turn our customers into advocates of Worldpay.
The Associate Disputes Specialist is a vital resource to clients by supporting Worldpay's telephone hotline. As the first point of contact for our customers and clients, it is a critical role in setting the tone of a customer's experience with Worldpay support. He/she will provide an elevated and positive experience that is knowledgeable and friendly, guiding callers in their inquiries and even helping resolve their basic technical issues.
A World of Opportunity

We're turbo-charging our industry by nurturing the fintech experts needed to help our customers prosper. We don't try to ride the winds of change. We create them. We're proud to be shaping the future of payments by supporting the growth and development of our colleagues. We provide opportunities to learn and the flexibility needed to get the job done. We strive to hire the best and to create a climate where curiosity is king. So, wherever you join us around the world, we'll empower you to fulfill your potential. If this is the kind of career experience you're looking for, we invite you to apply today.
The Day-to-Day

Responsibilities:

  • Supports the telephone hotline, directing calls or written inquiries to appropriate personnel.
  • Answer non-technical questions regarding company products.
  • Maintains log of incoming calls.
  • Acquires job skills and learns company policies and procedures to complete tasks.
  • Performs basic chargeback processing with an understanding of association rules and timeframes as well as a basic understanding of Reg E & Z.
  • Ensures customers receive the highest quality of service and support.
  • Researches documents and communicates recurring technical issues.
  • Facilitates and coordinates Returned Material Authorization (RMA) as necessary.
  • Provides escalated levels of support based on complexity of issues.
  • Refers problems of an unusual, unsolvable nature to technical support engineers.
    Qualifications:
    • Typically requires less than 1 year of related experience.
    • Excellent communication skills: written and verbal, basic phone center soft skills.
    • Basic system skills and process flow knowledge including basic bookkeeping skills, 10 key by touch, and 20 wpm typing.
      All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Colleagues may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.

      Keywords: Worldpay US, Cincinnati , Associate Dispute Specialist, Other , Cincinnati, Ohio

      Click here to apply!

      Didn't find what you're looking for? Search again!

      I'm looking for
      in category
      within


Other Other Jobs


Investor Center Intern - Indianapolis, IN
Description: Are you eager to begin building your pathway to a career in financial services br As you prepare for graduation, are you excited to apply what you've learned in college courses and ready to grow a (more...)
Company: Fidelity Investments
Location: Indianapolis
Posted on: 01/22/2019

RTB Sheeting 2nd (Military Veterans Wanted!)
Description: Conagra Brands has the most energized, highest-impact culture in food. Our people persistently challenge and disrupt marketplace/business conventions
Company: Conagra Brands
Location: Louisville
Posted on: 01/22/2019

Senior/Operations Coordinator - Golf Tournament
Description: THE JOB / SENIOR/ OPERATIONS COORDINATOR GOLF TOURNAMENT br br Our Events team is looking to hire an Operations Coordinator or Senior Operations Coordinator who will work directly with our tournament (more...)
Company: Octagon
Location: Indianapolis
Posted on: 01/22/2019


iOs Tech Lead (SS)
Description: We are unable to sponsor at this time. H1's OKAY NO OPT EAD - Will require travel travel up to 50 - 80 of the time Internal notes: Ability to travel up to 50 - 80 of the Drug screen will be required, (more...)
Company: GreenLight Staffing Group
Location: Indianapolis
Posted on: 01/22/2019

Leasing Associate - LEASI011
Description: Location: Louisville, Kentucky, 40201, United StatesJob ID: Posted: 12/19/2018Position Title: Leasing Associate - LEASI011Company Name: CPM Inc.Sector: LeasingEntry Level: falseJob Duration: IndefiniteMin (more...)
Company: CPM Inc.
Location: Louisville
Posted on: 01/22/2019

Part Time Class A - Local Work - Indianapolis
Description: PART TIME CLASS A - LOCAL WORK br br Job Details: br br Minimum Daily Pay br br Weekend Position br br Transition
Company: Venture Logistics
Location: Indianapolis
Posted on: 01/22/2019

Looking to work from home?
Description: Want to use your customer service skills while working at home around your loved ones We are looking for detail-oriented, hard-working, self-motivated individuals who can
Company: Professional Career Advantage
Location: Indianapolis
Posted on: 01/22/2019

94E Radio and Communications Security Repairer
Description: It's extremely important that Army National Guard communications don't fall into the wrong hands. As the Radio and Communications Security Repairer, you will maintain the equipment and systems that ensure (more...)
Company: Army National Guard
Location: Louisville
Posted on: 01/22/2019

Part Time On-Site Service Specialist Indianpolis, IN
Description: Primary Function: The Onsite Services Specialist OSS is responsible for assisting their Onsite Service Representatives OSR in driving inventory management KeepStock execution and customer service (more...)
Company: W.W. Grainger, Inc.
Location: Indianapolis
Posted on: 01/22/2019

74D Chemical Operations Specialist
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 Join the frontlines to protect against some of the world's most powerful threats. As a Chemical Operations Specialist for the Employer, you will (more...)
Company: Army National Guard
Location: Indianapolis
Posted on: 01/22/2019

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Cincinnati RSS job feeds