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Account support

Company: Global Channel Management, Inc.
Location: Cincinnati
Posted on: June 14, 2019

Job Description:

3+ years experience delivering services in a client environment Full range of experience in Services Delivery positions EDUCATION: Minimum: High School diploma or equivalent Provides dedicated support to all Client Associate positions HR ASSISTING OFFICE COORDINATION OFFICE ADMIN Provides dedicated support to all Client Associate positions , but does not perform managerial HR tasks Provides backup and peak workload support to all Client Associates in territory Establish support coverage schedules with Managers and Site Coordinators Supports training of new employees, as required Supports administrative tasks performed by Client Associates Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets ) Ensures key contact list for all clients is maintained and available Ensures there is a current roster of employees and associated duties for effective coverage support Ensures day to day interface with account key contacts is maintained during coverage support Work with account team to ensure the Value Assurance Process is current and up to date. Communicates to Site Coordinator and Manager all process opportunities identified during support period Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed Provide accurate and timely monthly reporting of activities as required Performs timely submission of billing requirements with all associated reporting (XONE / Falcon) Coordinates and fair shares overtime requirements Tracks overtime by account covered to ensure proper billing Able to lift and move up to 50 pounds Travel to accounts supported using reliable dependable transportation

Keywords: Global Channel Management, Inc., Cincinnati , Account support, Other , Cincinnati, Ohio

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