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Field Services Supervisor

Company: Realogy
Location: Cincinnati
Posted on: November 11, 2019

Job Description:

Job Description:Coldwell Banker West Shell in Cincinnati, Ohio is searching for a Field Services Supervisor to support, manage and develop the administrative staff in our Branch Offices.
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The position is responsible for overseeing administrative staff in our branch offices and acting as a liaison between branch offices, agents and the Agent Support Center staff members. This position reports to the Director of Operations.

Responsibilities include:Understanding the home purchasing and selling process and related compliance documents.Working with HR recruiter in establishing job descriptions, verify posting and conducting interviews with potential candidates.Hiring and supervising all new branch office positions.New employee training and onboarding including company overview; form review; expectations.Rotate throughout the branch offices and Agent Support Service Center providing coverage and learning and teaching best practices for the company.Back up for Branch Office staff as needed.This position must believe in and teach all staff to deliver truly remarkable service to all agents and the clients of Coldwell Banker West Shell.Strong managerial and leadership abilities, analytical, exceptional organizational, excellent oral and written communication skills are all needed for success in this position.Continually revising and improving all procedures for processing listings, closings, sales and other transactions ensuring efficiency.Overseeing and ensuring proper staff coverage throughout the week and for staff vacations, including approving schedules and ensuring the highest level of customer service.Responsible for managing and responding to all client and agent concerns in a timely, professional manner.Host monthly A/R Calls with Branch ManagersHost weekly OC/ Data Calls ? Process discussions, Challenges, Suggestions, SharesAssist in planning staff appreciation events and opportunitiesThis position will require approximately 50% day travel to Branch Offices in the area.

Required Qualifications:High School Diploma or equivalent required, College degree preferredTwo or more years? experience in a customer centric business environment with administrative responsibility for office operations requiredOne or more years? experience either leading or managing a team is preferredComfortable working on computer and computer applications with advanced level proficiency in Microsoft Office: Word, Excel, PowerPoint and Outlook. Proficient and skilled in social media applications including Facebook, LinkedIn and?TwitterCreative problem-solving skills.Strong customer service skills with excellent communication skills, both verbal and written.Ability to interact successfully with both internal and external customers at all levels.

  • Ability to multi task, prioritize and be flexible with changing business needs in a team environment
  • Serve as company liaison and be able to build strong relationships and provide feedback to managers and staffPreferred Qualifications:Experience managing a team of staff spread between multiple physical office locationsPrior Real Estate related experience#LI-SM1

Keywords: Realogy, Cincinnati , Field Services Supervisor, Other , Cincinnati, Ohio

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