GENERAL FUNCTION: Under minimal supervision,
the Default & Special Servicing Team Lead assists the Default &
Special Servicing Supervisor coordinate, delegate, prioritize and
follow-up with the work or tasks related to accounts in stages
ofdelinquency;for one or more of the functions within default and
Foreclosure, Bankruptcy, Claims, FHA Claims, Real Estate Owned
(REO), Property Valuations, Property Preservation, Charge Off,
Default Attorney Referral, Default Processing, Collections Support,
Affidavit Production, Vendor RelationshipManagement,Litigation
oversight or any other default-related function.
Assists, researches, resolves and responds to escalated
operational, vendor, and customer service issues while providing
guidance & leadership to unit personnel.
Ensures reporting standards are met and maintained. Interacts with
managerial and supervisory staff to provide feedback and offers
insights to process improvments and daily workflow. The Team Lead
will ensure employees, equipment, and materialstomaximize
productivity and ensure that production standards are met and
maintained. Requires a general to advanced level of knowledge about
default practices and regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Provide daily coaching and feedback to staff through account
reviews and side-by-sides. Helps management to monitor individual
and team productivity and quality, while providing technical
supervision of the assigned unit. Aids management in
newhiretraining, cross training, and ensuring that employees have a
full understanding of department and Bank procedures as well as
individual job responsibilities, goals, and performace standards
while previewing accounts for senior management reviewandapproval,
and quality control checks for accuracy of data and information. Be
subject matter expert for team while effectively communicating the
policies, practices, objectives, and core values of the
orginazation to the team.
-Manages daily work at the account level as
-Manages Daily, Weekly, Bi-Weekly, and Monthly reporting as
-Develops and maintains good business relationships with internal
and external vendors and customers. Responds to and assists team
with investigating and responding to miscellaneous correspondence.
Assists in managing aspects of vendor management forunitassigned
vendors including but not limited to conducting monthly conference
calls, monitoring & reporting qulity of work and completion times
which are based off of SLA''s for each vendor.
-Communicates feedback from the team to management while
encouraging employee engagement through teamwork and the cross
training of employees within the unit as well as promoting teamwork
and cooperation within the unit as well as other areas
oftheoriginazation. Identify individual and group training needs
and work with management to develop the best approach for
-Assist with the development and implementation of unit policies
and procedures in order tocontinue process , increase productivity,
and ensure compliance.
-Serve as back-up to the supervisor for meetings or as assigned in
-Participate in internal or external departmental rotations for
-Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES: NONE